Hotel Torino

Well, what to say... Very old fashioned hotel, with carpet on the floor that probably dates from over 20 years ago. That should be telling enough of the condition of this hotel. Well, we were disappointed by our experience, to be very honest. We paid 350 euros for a room for new year's eve, and honestly, we feel scammed. We were a couple, they gave us a room with four miserable beds, probably dating from older than my age, and, for 350 euros, we could not even share a proper sleep together with my partner. They gave us four individual smalls beds instead of one two person bed... Let's say that they didn't have any other options for the rooms, but, the lack or attention to the details of the reservation is disappointing. The breakfast was... Late. Coffee is the worst coffee I've ever had in my life. What a shame to serve this in Italy!! I doubt that the manager drinks this coffee. I'm shocked to see he serves it. We are not animals. How dare you call this coffee? Really, I feel very insulted with this. Very obviously it is another coffee machine that is older than it should be. I finally built the courage to politely tell the manager that I wouldn't be eating this breakfast (after 30 minutes of waiting for any sort of food to come out and still with nothing on our table). I told him that it's very disappointing. He did listen and he waived the breakfast fees off (which we never ate or even received on our table). So I guess, he waived our coffee fees off, which we only drank one espresso of. The cappuccino I ordered was left untouched... You can tell from this how horrible it was. He also waived the hotel tax as a way to compensate for our disappointment. So, I appreciated this from him. A measly 7-10 euros to compensate for our experience... Well, I guess if we pay 350 euros for a room that's normally worth 60 euros, it's worth it for him. It's a shame, really, because this hotel is very well located, only a few minutes from San Marco. For me, this was the only positive in this hotel. Nothing else made me smile or satisfied. Beds were horrible, décor is horrible, breakfast is horrible... Anyway, you get the idea. I would pay 40-60 euros for the room we got. Nothing more.

I highly recommend you don't stay at this hotel! Unless you want an awful experience, of course. This hotel is purely functioning on old fame. Here is what happened to us: We booked the hotel through booking.com, hoping for a great holiday. After we checked in, the person at the reception told us that there was no hot water in the hotel and that he doesn't know if and when there will be. We went up the room, the hotel looked old and tiny. The pictures on Booking looked nice, while in reality the rooms were nothing like it. Everything was old, the bed had stains on it from God knows what, the hairdryer wasn't working at all and was full of dirt. We immediately went back to the reception saying this was totally unacceptable for a 3-star hotel in the centre of Venice and that we wanted to check out. The guy did not seem to care, said he can't do anything about it. We demanded to speak with the manager and he also refused to connect us. Very disappointed, we had to find another hotel and I'm glad we did since the other one we found was a million times better that this rat hole. We demanded a refund through Booking.com since the hotel didn't provide basic needs like hot water, but the hotel refused and did not refund us in full although we didn't stay even one night there. The hotel even lied to Booking.com that we didn't check in at all with hopes that we don't give a bad review. Totally disrespectful and bad service. Conclusion: There are a ton of great hotels in Venice, don't waste you money and hopes for a good time on this one.