Hyatt Centric Santa Clara Silicon Valley

Nice hotel. The hotel staff was very nice and welcoming. Free parking, outdoor pool, nice bar and lounge area. If you're going to the game, you have to drive and park, or ride share to Levi's Stadium because it's a 45-minute walk each way.

Made this a stop on our honeymoon regrettably Starting with the good. Hotel was very clean, room was ready, the room was tastefully decorated and spacious for location and value. Wifi worked well. Chromecast in tvs worked through sign in process. Marketplace snack area for snckshad a good selection. For the negative which I hope to be specifically for our trip: I got food poisoning from the restaurant downstairs and lost the first day of travel from that. This can happen anywhere and sucks but what counted was the kitchen sendingup gingerale and fruit and doing all they could to remedy the situation. The manager of the restaurant was very involved in doing all he could and clearly cared. On the website and through signage it says there is laundry on the second floor. The room was accessible through our room key. I needed change and asked the front staff for change for a 5 in quarters for laundry. They gave it to me. When I used the machines it leaked on one side so I went to tell them so they wouldn't have potential issues from this. Instead of being sorry for something being broken or thankful that I reported the problem I was told there wasn't a laundry room for guests and that there wasn't signs. There is a sign by the ice room saying guest laundry to the left. A maintenance guy came up and helped with the water and closed off the pipe. Someone came and put up an out of order sign so this wouldn't happen again. That's perfect until someone came and said hey we will let you finish but this room is out of order like I had missed the sign. I was the one who said the room was leaking and watched another staff member put up the sign. Main complaint is the situation feeling like I was being gas lit, the staff members working the front desk and gentlemen using zero feels felt found or any sort of empathy for trying to listen to their guests frustration. Food poisoning I can get over especially when a wonderful team from the kitchen does all they can to make up for it. I would not want to book here again due the front end staffs lack of willingness to try and take care of a frustrated guest. Hope others have a better experience and this hotel gives good stays for the holiday season upcoming