Hyatt Place Pittsburgh Airport/Robinson Mall

Dismally failed expectations! On-site staff were welcoming and accommodating until requests for reunion amenities--that had here-to-fore been extended to our family for over 10 years--were denied or monetized. During those prior 10+ years, the management expressed appreciation for our annual Thanksgiving weekend reservation of 10-15 rooms for 2-3 day by comping us the use of their conference room (CR) for the duration of our stay. We, in turn, left the CR thoroughly cleaned, vacuumed, reset, and cleared of all trash (bagged and transferred to outside bins) before leaving for our various home destinations. Also included in the cost of our rooms, was ample hotel parking and use of the conference room television technology which we particularly appreciated during the pandemic. This year, we received advance notice of a new $100/day charge for the conference room and a $9/day/vehicle parking fee which was off-putting, but acceptable to the family. Upon arrival to the hotel, the front desk advised us that the charge for the conference room--including fees--would be $120/day and that we were specifically authorized to use the CF on Thanksgiving from 5-12 PM and on Friday from 8 AM-12PM. We accepted this clarification... On Thanksgiving, the family gathered in the CR and prepared to ZOOM with off-site family members. When we asked the front desk for the remote control for the television, we were told that there would be an additional technology charge of $150. We rejected this clarification and chose an alternate form of communication... This year's Hyatt experience became unrecognizable as the welcoming hotel that had previously been our Thanksgiving home for over a decade The Hyatt Place, Robinson's management of our account expressed a clear depreciation for our business and for the extent and longevity of our relationship. Our Thanksgiving reunions will continue,...just not here.

Horrible horrible hotel, turned me off of staying at a Hyatt Place ever again. First we checked in, no issue, but when we got to the room it wasn't the type we booked. No problem, maybe they made a mistake. We go down to the front desk and kindly inform the staff. We were then rudely told the type of room we booked was unavailable because they were all occupied, and that we could only have this room. It was a cheaper room type with no microwave. Ok, that sucks, especially since we booked that room months in advance specifically because we needed a microwave, but at least they would refund the difference because we booked a more expensive room right? Wrong. We were flatly denied any type of price adjustment, and were forced to pay an inflated rate for the room we ended up getting. Oh and there's no housekeeping unless you're a diamond platinum member or something. It's a 3 star hotel, why are we treating paying guests differently based on a membership when we all pay the same rate? Seriously. We ran out of towels 2 days in and whoever brought up towels left our room door wide open for us to come back to hours later. We were absolutely shocked when we got back. We were so fortunate that nothing was stolen that we noticed. At checkout we asked if given everything that happened there could be some sort of compensation, but the lady basically spat that "It didn't seem like you had any complaints until checkout and now you're trying to get compensated" with a horrible attitude and expression. Even though we had communicated from the time we first checked in. We were given the wrong (cheaper) room with less amenities, our room door was left open, and were denied any housekeeping for a 3 night stay. We explained all of this and she just glared at us and said NO. Even after going through customer service they stuck to their guns and wouldn't give any compensation for any of the issues we faced. At least we should be refunded the difference for the room type, regardless of any bad experiences. We didn't get what we paid for. I will never give this chain any of my hard earned money ever again. If you're not a diamond platinum supreme member, I'd steer clear because they will treat you like trash. Even if you are, prepare for horrible attitudes all around, they treat their guests like you're trying to scam them at every interaction, and are unwilling to take any responsibility when they mess up. 0/5 Hotel.