Hyde Park International

August 4th me and my friend checked into Hyde Park International at roughly 3pm after looking around for a good 10 minutes since the outside has no proper signanage and the name of the hotel is literally faded out and barely shows when you are up close to the door. After check-in we went up to our room and immediately were shocked to see how dirty the room was. There was white crusty stains on the bed runner, the bedsheets had very obvious blood stains, the soap holder in the bathroom was falling out of the wall, the shower area was filthy with grime and mold on both the outside and inside, all the walls in the room were dirty with what looked like spill stains that clearly were never cleaned. We then proceeded to call down to concierge and told the receptionist about how dirty the room was, he came upstairs and we explained everything to him and he just stared at us and said he will see if there anything he could do. He didn't even look at all the dirty things we pointed out and left the room. We waited in the dirty room for 30 minutes or so before we called him again, since he forgot about us, and finally had someone in the cleaning staff show us another room. The second room the cleaning lady showed us was just as dirty as the first one and the same issues, dirty walls, dirty bathroom, and again uncleaned bedsheets with stains on them. We pointed this out to the lady and just like the receptionist, she just stared at us and didn't even look at the dirty things we spotted and rudely said she will let the receptionist know and left us in the room. Again, we waited for 15-20 minutes and got frustrated and brought all of bags down to the hotel lobby and asked the receptionist what was going on. He finally responded saying he was speaking to his manager and then proceeded to show us a third room. When we went to the third room he walked in on another guest sleeping in the room. That guest yelled at him to get out and I was standing outside absolutely horrified that he would take us to a room already occupied by another guest. After a few minutes he showed us a fourth room and left without any word. As soon as he left I immediately spotted all the same issues as rooms 1, 2, and 3, and again blood stains! Absolutely frustrated, angry, and tired (mind you, this was going on for almost 2 hours since we originally checked in) we went down to the receptionist again and he said he had no more rooms to show us and that maybe tomorrow morning he could show us another room but nothing guaranteed and lacked any compassion and very unprofessional as if we were the problem and not the dirty rooms. We were very frustrated because we would not have anywhere to sleep for the night and it was getting late and we were tired after a long day of travelling so we asked for a refund so that we could try to find another hotel so late in the evening and last minute. The receptionist said his manager said the refund was okay but had to go through Expedia since we booked through them. I proceeded to call Expedia and the agent said they would need to speak to the hotel to confirm everything so I handed the phone to the receptionist and he told the agent everything that happened. The agent then needed to speak to the manager to confirm a refund but for some reason, the manager was not responding to the calls. So we had to book another hotel at the last minute for $1,000 more since it was getting late (almost 3 hours dealing with this ordeal) and were told that the manager would get back to us, and Expedia, as soon as possible with our refund. Its been a month now and no response from the hotel whatsoever. I have called multiple times and left emails and keep getting told the manager will contact me and never does. THE WORST, DISGUSTING HOTEL EXPERIENCE OF MY LIFE. And I have stayed at some pretty low budget hotels before and this one was was nasty. I tried leaving this review on Expedia but for some reason it said I was not able to... **the pictures attached from all 4 rooms don't even show the nastiness properly but gives an idea**

Great location, VERY SMALL ROOMS!!! Bath doesn’t have a plug so I couldn’t bath my baby. They should state that it’s not a bath that can be used. Staff are nice. Location is great. Very close to everything.