JAZ Fanara Residence - All Inclusive

1 night in this hotel was enough for us. We had a cancelled flight & put up in this hotel. I’m not sure how they calculate stars in Sharm el Sheikh but there’s absolutely no way this hotel is a 4 star, maybe closer to a 3 star. - Service was horrendous, - Air conditioning in our room was broken! - No WiFi in the room - 1 double bed between 4 of us - staff were rude even pushing in front of us in doorways - usher asking for a tip to show us our room - All developed a parasite from the food here My advice to anyone considering this hotel? Reconsider

We were put in this hotel after our flight was cancelled with our carrier. Let me begin by saying if you’re considering this hotel I employ you to reconsider, the level of service we got from this hotel was appalling. At check in (one night) I explained to the staff member that my kids were very tired and to be shown to our room asap he agreed and checked us in and asked the bell boy to take our luggage & show us to our room. The bell boy took us to the entrance for the garden asked for a tip when I explained I had no more cash left as we were supposed to be leaving, he pointed towards the garden rooms and said walk 5 minutes this way & you’ll see it. It took an additional 25 minutes finding the room and we were joined by another British family who couldn’t find their room either. Once we found the room we realised that the was only one bed for a family of 4 so I went to the front to tell them, they sent someone to convert the small sofas into beds which was fine until we realised that the air conditioning wasn’t working. No sleep because of this, the heat was too much. We were told that the hotel couldn’t do anything as the were now oversubscribed. I also asked for WiFi and was told that they don’t offer WiFi in rooms for any guests, so I quite loudly asked the other guests around the check in desk if this was true and a few of them told me it wasn’t. The check in staff then changed their story to “you have to pre-book the WiFi” said I could buy a SIM card from the shop in hotel (which I was charged £20 for) The staff in general were rude, I found that if my 8 year old son held the door for my wife instead of waiting they’d rudely walk threw first instead of letting her walk threw, some were smoking and near our room and asking my what certain profanities meant in English?. I just couldn’t wrap my head around the rudeness of the staff. To top this all off my whole family have a stomach bug from the food there (it’s the only place we ate after checking out of our previous hotel) Our carrier paid for the rooms so giving us board was not an act of mercy by the hotel, so I expect the level of service to be of quality. TLDR If you’re considering staying here I urge you to seek alternative accommodation, it’s not fit for purpose.