La Casa Suites

VERY UNPROFESSIONAL SERVICE & RUDE STAFF!! We stayed for a few nights. I was leaving earlier and we asked if my husband could stay one more night as he was leaving the next day. ( we are awaiting my husbands visa). The guy at reception says yes, we will give you one night at a cheaper price. We were paying 125TRY per night and we were grateful for the cheaper offer. We said, thank you!! The next day the same man at reception says he will charge us 150TRY for the extra night 🙄 I said that’s more expensive than what we are paying now. He then say ok 130TRY, I thought these people don’t have any idea of what they have even charged us originally, they are just saying any price!! I couldn’t be bothered arguing over 5 TRY for one night so I gave him 130TRY and looked at my husband. I got turned off at how he didn’t keep his word of a cheaper price for one night and how he was just talking BS. The man must have realised that he had overcharged us and gave me back my 30TRY. I asked, are you sure? He says yes. So we shook hands, thanking him for keeping his offer of one night at a cheaper price. That evening we saw the reception guy again and said hello as we were coming back from the city- he then mumbled “ tomorrow you will give me an extra 30TRY. “ He made it out that he was joking but it was very passive aggressive behaviour. We asked for a receipt, they wrote it for us on a scrap piece of paper in pen- no names, no business name and no dates. We asked if we could have a proper receipt , he said we don’t do them and they will cost you. He was being so evasive and unhelpful all because of his own mistake with payment. We got the receipt with my husbands name completely wrong ( different name) after he had taken so many photos of our passports We asked them to correct it for us as we need it for immigration. So instead of being professional and helpful they blocked us in Wattsapp after they told us we could contact them on Wattsapp What sort of a business behaves this way?? Im a business owner and my number one priority are my customers!! Unprofessional, sloppy service, and really poor communicators- not straight forward. Very shifty and they change their pricing daily, only interested in $ not their customers!! Also they don’t have washing machines in the rooms as it shows in booking.com you have to go into a dingy smelly basement area that they use for their cooking. On top of that you have to ask them to give you toilet paper and towels ( not given daily) Best part is the location Don’t bother with this place- SLOPPY SERVICE, BAD PRICING & VERY UNPROFESSIONAL STAFF!!

Not like in the pictures. It is much smaller than it appears. And the place is in a popular neighborhood and not in a classic place where there are many Indians, many working classes, Afghans, Bangladeshis and many others, with all due respect to everyone .and owns the hotel its helpful very much.