La Quinta by Wyndham Fort Lauderdale Pompano Beach

Shocked and scarred are two words that sum up our stay. Unfortunately needed to arrive at 2am due to flights into town and called around 10am that morning to let them know I’d be arriving late. Talked with Ronnie which he is an amazing associate and provided very professional customer service. After getting to the hotel and checking in, we walked to the room to find the door open. Opening the door slowly and cautiously, the smell of smoke was overpowering and the dirtiness of the room is the worst I’ve ever seen in a hotel. Didn’t find anyone in the room, and there wasn’t foul play in there, but physically the room looked very run down. Tons of stains on the floor and walls, cracked shower, mold around the top of the shower, missing drywall around the toilet, and a lot of smoke damage. After going back to the front desk to explain that I ordered a non-smoking room and was hoping to see if they had another available, they didn’t, and the front desk associate offered for me to use a deordoizing spray. With it being 2:30am at this point, I accepted, walked back to the room and did a couple sprays. I then logged into Yelp to look at reviews (which I should have done earlier) and saw bed beg images. Got nervous, decided to check under the mattress only to find a syringe! I went back up to share my disappointment and she added a note for the management staff about the room. It was suggested to return at 8am to talk with management when they came back in. In the morning, I returned at 8:15am and the new desk associate said that management wouldn’t be there until 9:15 am. That time came and they still weren’t there and was told to give them a call later. It took three more calls over the next two and a half hours to get a hold with management (because they were on a conference call) and the manager did refund my stay. However, fair warning, it wasn’t on the basis on nonsmoking vs smoking room mishap, but because of what we found in the room. So know that they may just give you whatever room they have available at times. Given the circumstances, I will say that there was a few associates they did the best they could, but I honestly don’t know how a hotel chain can get away with the state of the room the way this one was. I didn’t feel safe, I wasn’t comfortable in the slightest, and it didn’t feel clean at all! I will not stay here again and will never recommend this hotel chain to anyone else. Note to Corporate Office: Please read these reviews and do something. The staff, especially management, don’t deserve to work with so many upset customers.

The staff is mostly pleasant. The rooms need a lot of work. There were no wash cloths, only one hand towel and 2 bath towels. The counter tops and floors were OK, but the bathtub was so grungy, we both opted not to take showers in the morning. The breakfast was barely adequate, not much selection. Some effort obviously was made to keep the plase clean, but it's shabby and old. The price is fairly reasonable, but I doubt I'd stay there again.