Maalot Roma

My favorite hotel in all of Rome !!!! So so beautiful, clean, safe, artistic, inventive, helpful… the list goes on!!! You get here and everything is just easy. Dealing with your bags becomes a breeze. Enjoy an Aperol upon check in and make it the most wonderful experience. Each room more creative and beautiful than the next. Eclectic art line the walls giving you a newfound sense of energy. The staff is all so so so wonderful. Beyond helpful and kind to us. We came home late and needed a very last minute dinner reservation one night. Not to worry!!! The staff called their favorite restaurant and we were welcomed right away with a bottle of Prosecco. Will stay here EVERY TIME!

I absolutely love the way they decorated this hotel into a colorful yet homey vibe. The whole hotel is beautifully designed and feels super cozy. What I loved about the room is that it doesn’t even feel like you’re in a commercial hotel room but it feels like home! Plus the selection of rooms designs are all super unique in their own way. The restaurant manager is an absolute delight and she attended to all my needs promptly. Location is fantastic as you are bang in the center of the city and near trevi. My negative points are that when I booked this hotel via booking.com there is a chat where you are continuously chatting with the hotel about certain questions you have before you arrive. In the same chat I spoke with them on many occasions before arriving I received a message telling me to confirm my credit card details to confirm the booking. I was rather confused as I thought they would automatically take their payment on a scheduled payment date (which had not come yet but was coming soon). But I proceeded to confirm the details on the very genuine looking booking.com site and later on once I put them that page had said card rejected… then a chat opened with a guy telling me to enter another card as that has been declined. Then I got seriously spooked and suspicious because I know I have funds in my account and my card will not decline!! Later on I go back to the booking app and ask maalot what is this nonsense!! And they said oh by the way be careful of phishing 😬😠!!!! Well why didn’t you tell me that before. So therefore my credit card got compromised and the scammer took some money from it and right after I got it cancelled. Even canceling a card and getting a new one is a whole process in its own right which is time consuming. This whole experience stung me so bad that when I actually arrived at the hotel in person I was fuming. Literally just wanted to come on a nice holiday yet before even arriving a scam had taken place. So I have very mixed emotions about my experience. On another hand I had a lovely time there in person but the booking of the hotel process was a nightmare. Also I didn’t appreciate when I called them on the phone before this whole ordeal to confirm that they could see my booking in their system and they were saying oh well I can’t see anything… why would I be making an international call to you guys if I don’t have any trip coming up in that property. I gave the guy on the phone my name and booking reference number but he was talking to me as if I have nothing coming up there… Nonetheless the hotel is beautiful and lovely but also be careful when booking this hotel. I think their is some continuous credit card scam going on yet when you arrive there they actually totally innocent.