MAGENTA COLLECTION FICO

We stayed there for 4 nights in September 2023 for about €750 (excluding city taxes). Pros: Very central and charming old building. Coffee available in the common area. Friendly staff. Cons: We booked directly through the hotel’s website. Except for the first email confirmation, we did not receive any information regarding checkin modalities until the very day of our arrival (despite contacting the hotel a couple of days earlier to request such information). Toilet paper can't be flushed down the toilet but must be put in the garbage can. This was not indicated on their website at the time of booking but only together with the checkin information. For a couple traveling together, this is really not very romantic. The wifi was weak and at times unavailable. The AC was very loud. The room itself was poorly maintained (with marks on the walls etc., which made it look older than it is). The water did not drain correctly in the shower and the sink. The water’s temperature was very inconsistent, switching from very hot to cold without warning. The key for the front door didn’t work. Overall, our stay was ok, but we found it overpriced for what it was.

Great location, but we found the accommodation seriously lacking. We told them when we were checking in weeks inadvance and there was no one to meet us. We had to call them for instructions on how to open the main door, which didn't work. By the time we got into the room, we had missed an activity that we had booked. When we got into the room we realised that the 'double bed' was two single beds pushed together; there was only a thin duvet with no cover on the bed; the safe didn't work and there was mould in the shower. To top it off, the shower had only cold water.