Mama House

After a few days, I still can't forget the unpleasant and unacceptable experience with Mama House. Herewith I have listed some of my experiences and I hope it will help others: 1. Their manager told us to leave our luggage in the kitchen the day after check-out. We did that and told the manager we would pick it up before 4pm. We arrived at 3:15pm but we couldn't reach the manager for two hours. We tried to call her hundreds of times and also left whatsapp messages and emails. But for the whole next 2 hours, no response! We had to wait outside in the cold winter for TWO HOURS. Later in the evening, the manager told us that she had fallen asleep. Due to her irresponsibility, we were frozen like homeless in the cold winter and missed our train back home. We had to pay for our new train tickets back home. 2. she could tell us her availability time, or she could even tell us that they don't provide luggage service. In either case, we would fully sympathize with her and find another way to store our luggage. But without any arrangements or notification, we had to wait for 2 hours in the cold winter. This is definitely not the way to treat their guests and they do not seem to care about their guests. 3.There was a surveillance camera in the shared kitchen as stated on the front door. This makes me a little uncomfortable and I don't think anyone would want to stay in a room with a surveillance camera. 4. the room was quite noisy. We did not have access to the whole apartment, but only to the kitchen (shared) and one room of Mama House. 5. there is no heating in the room (at least I didn't find it). There is air conditioning, but I don't think anyone would like to turn it on all night. Conclusion: 1. it seems that the owner doesn't really care about her guests, otherwise she wouldn't leave us outside for 2 hours in winter. 2. with this kind of irresponsible service, and also the noisy room and the surveillance camera, I would not recommend this place, especially for this price. Another suggestion to the owner: Please be more professional. You don't even have to show your kindness to your guests, but be responsible for what you do. Dr. S.H

Very nice, clean place with easy communication, kitchenette + snacks provided. Good location in town, only window at ground level to street a bit unfortunate. Still full recommendation and happy to book again.