Mercure Annecy Centre

One of the worst hotel experiences I had in the last 10 years. I unfortunately had a very disappointing experience with this hotel. I was travelling for business purposes, but the hotel does not meet the expectations I had for a 4-Star hotel. The room was very overpriced and extremely dark so I had to turn on the lights even during the day (it was very sunny during my stay). Also, the equipment was poor and very old. Right in front of my room, the hotel decided to place a wagon with dirty laundry which stayed there for three days. The walls are also extremely thin and you can hear everything that is going on on the corridor and other rooms, as well as noises coming from the old building itself. On the upside, it was as clean as expected. Breakfast was ok, however overpriced for what was offered, and the breakfast room was too small to seat all guests. This is why I was forced to have breakfast in the quite sad lobby. One might expect that in such a case, staff would care about at least setting the table, however, I had to ask for every single item of breakfast equipment (cup, cutlery,...) separately. Also, I was not aware that on check-in, more than the actual room price would be pre-approved on my credit card. I was informed that this amount would be immediately released once I made the actual payment at check-out, but this turned out to be incorrect. In fact, I was informed by a highly unprofessional hotel manager that the bak could block the amount for up to 14 days. While this was in itself quite disappointing, I was shocked by the reaction of management to my complaint. First, even though I had already called them previously in English and was clearly not from France, they decided to keep communication in French. Also, when mentioning my other concerns with my stay, there was not even one single word of acknowledgement, rather I just received a very unpolite response that pretty much read as an arrogant "shut up". I will definitely never be staying at this place again.

Great location but very basic rooms. My door looked like someone wanted to break in so it felt insecure.