Mina Hotel and Residences By the Torch

Stay dates: November 27, 2023 My experience I recently had the opportunity to stay at MENA Hotel & Residence [Doha/Qatar]. Based on my previous experience at the The Torch Hotel, I wanted to enjoy a new experience at the Mina Hotel and residences, which has a amazing location and wonderful design. I booked one night to enjoy my last night in Doha. Unfortunately, my experience was far from satisfactory, and I felt compelled to share my disappointments with others. 1- Room quality The room was beautiful and the perfect size, but the cleanliness was below the required level, as dust and dirt appeared in different areas, especially in the balcony. We asked them to clean, but they ignored. 2- Employee efficiency The staff at the hotel (Ms. Chimay) started our reservation and then she transferred us to continue the reservation with her colleague and then again we were asked to continue with another staff member to finish the reservation payment but unfortunately he made a mistake and we paid extra money. Knowing that she had gone to serve another client, the service experience was generally unsatisfactory. As a solution to the problem, they canceled the old payment which would take time to refunded in my account, then they asked us to pay again, and it is not our fault to pay twice and to get the refund after 14 to 21 days, and we felt that they did not respect our situation. Then to solve the payment issue we talked to the manager (Mr. Adel) and he made it more complicated, we were supposed to check in at 3:00 but we checked in by 4:30 after that he decided to refund the amount in cash and at the same time the old payment will be in My account and I will need to follow up on my account to send the money back to the hotel but he wasted our time after he rejected all our suggestions to solve the problem and created another problem by bothering us with calls from the staff and pestering us and tracking us down to ask if the money was refunded in my account. Overall, my stay at Mina Hotel & Residence was a disappointing and disappointing experience. Room quality is substandard, staff is unresponsive. I strongly advise others to carefully consider their options Please note that this review is based solely on my personal experience and perceptions during my stay. Other customers may have different experiences.

Great place to visit and stay along family. Lovely scenic views for the outdoor photography and morning evening walking track is good 👍 Lots of traditional cultural shops nearby.