NH Collection Brussels Centre

Amazing location for the hotel, but the rooms aren't quite the standard we were expecting. We stayed here for 3 nights just before Christmas and had 2 rooms, 1 was a twin and 1 with a double bed. The beds were OK, not the most comfortable, but not the worst we've had either. The rooms felt quite basic and bland. The lighting wasn't great either, so the rooms felt quite dark. Our rooms faced onto a small internal courtyard area, this meant we couldn't leave the curtains open as you could see across into other people's rooms. One morning we could see across into another room where someone was dressing, so quickly had to shut the curtains again. One room had a real issue with the ventilation. It was stuck on hot. Just always pumping out hot air. We needed to sleep with the juliet balcony door open to get some air into the room. One room had a shower over the bath, and the other had a cubicle, which seemed as though it was a half cubicle as it was so small. I had an issue during the stay where I couldn't get cold water out of the tap. Only very hot water would come out, no matter which way I turned the tap and no matter how long I ran it for. The breakfast is on the top floor of the hotel and is a pleasant area to eat with lovely views of Brussels. The food, however, we didn't find to be that good. The scrambled eggs were way over salted, the beans had a funny taste to them, the boiled eggs were way overcooked, and the bacon and sausages had been under the heat lamps too long so were dry and didn't taste right. With the food being like that, and costing 25 euro per person, we only had breakfast 1 morning and ate elsewhere for the remainder of the stay. The hotel had a fire alarm test during our stay, but we weren't informed about this which is frustrating as we would have made sure we weren't in the hotel at that time so that we didn't need to walk down many flights of stairs and evacuate the hotel. We weren't the only ones annoyed by this, others guests were seen arguing with the staff about it. I understand the hotel can't tell people to ignore the alarm, but they could inform guests about the alarm to allow them to be out of the hotel already for the duration of the tests. I'm not sure we'd visit here again, whilst the location is great, there are better hotels around with nicer rooms for similar money.

Lovely hotel, right in the heart of Brussels. We loved the location and the room itself was really nice. Only downside was it can get a little loud if there is something on in the square nearby. But if you shut the window it it mostly blocks all the noise. The staff were all so friendly and helpful.