Noli Katajanokka

Rooms are nice and spacious. Kitchenette was very helpful as majority of restaurants were closed in the city due to Christmas. They gave us breakfast in our room as the restaurant was closed. Very nice gesture.

EDIT: After further review and an extention of communication with the team at Noli Katajanokka, I am happy to share that I changed my rating to 5/5. Noli Katajanokka took my review seriously, and made an effort to contact me to make things right with a heartfelt apology. I will leave the original content below to show how they reacted to my review through their comment, and that they do care about all their customers. EDIT EDIT: Google maps review actually delete the owner's comments after an edit. Noli Katajanokka basically apologised and admitted that something went wrong with the mailing system. They also went through the sign internally in a meeting and concluded that it could be more clear for short-term visitors that it only applies for long-term stay residents. This is how you make the most out of a bad review, kudos to you. Original: On their official website it says that check-in time is between 15:00-23:59, but nowhere does it say that the entrance closes at 22:00. We arrived at the hotel at 22:02, confused by the entrance door not opening. Tried to ring the bell for Noli twice, but nobody answered. Managed to get in by some other guests opening the door for us. Then came the self check-in. We realized we hadn't received the reference number for the check-in after the purchase by mail, after trying to go through the process with the reference ID (which was obviously too long). There was a clear sign of door opening service, which stated that a security service would assist you after opening hours for the price of €73. This was not an option for us, as €73 is a ridiculous amount to have to pay, even though we already had paid for the 3 nights. Me and my fiancée ended up waiting in the lobby for the night, as we had nowhere else to turn to. By 08:00, we called the staff for assistance. We were met with ridicule, asking us why we didn't contact the security. I said we refused to pay €73 for having them open the door for us, but Fanny, the hotel clerk told us that it only applies for longstay residents. Nowhere on the sign does it tell you that. She helped us through the check-in process, and told us a third party company had just forgotten to send us the reference number. No compensation was offered, so we asked for a refund for the first night, which was denied immediately. We were told to send an email enquiry with a complaint and let them judge, but I really just can't be bothered by doing that after our horrible experience with the customer service. I wouldn't recommend this hotel to anyone, they clearly won't take responsibility when something goes wrong.