OYO 1185 Ho Hotel

Very bad experience, basin water clogged, so dirty and did not change the bedsheet.

Booked a family suite via agoda and paid full for 17-19th June 2023. Upon arrival at malacca at around 6+pm, we proceed to check in and to our horror, we were told by the receptionist that there is no room available. He claimed that this situation always happened and this is how their booking system work, always overbook. They physically have 10 rooms but in agoda, they will claim that they have more than 10 rooms. They have a sister hotel OYO 1184 HO hotel just down the street as well and they claimed that both hotels are fully booked. There is no way they can offer us a room. Imagine we came all the way from Singapore and Penang and ended up no where to stay for the night. After some time of negotiations, we were forced to leave the hotel. We have a relative that managed to get a room from them in the morning. 1 hour later she went back to ask if there are any room available and to our dismay, the same receptionist told her that there a few types of room available! But the charges will be higher at 90rm per night for twin sharing room. Family suite is also available at 100rm++ per night. When we booked via agoda the night before. The price was at sgd41.66 for 2 nights stay. This is obviously a scam! They probably feels that agoda charges is lower so they wanted to charge walk in customer at a higher price. As we were to attend a wake at the funeral parlour across the street, we got no choice but to pay this additional 90rm per night room for twin sharing as there isn’t any other hotel left nearby. Deeply disappointed in this! So I would advise you not to stay in this hotel! BOOK AT YOUR OWN RISK! There is a high chance you won’t get a room when you come over to check in even if you have make full payment for it!