Phi Phi Arboreal Resort

Having to give it 1 star as zero stars isn’t an option. We were absolutely disgusted by how we were treated. My partner and I had booked back in September for a deluxe double room with sea view. Two hours before we were checking in, whilst on the ferry over to Phi Phi, I received a message from the “Manager” stating our air conditioning in the room was broken. To which I replied that it was okay and if we were able to give us a fan. They did not take that on board and told us they had a small room available instead. When we arrived we stated we didn’t want the small room and would take the room we booked regardless if the air-con was broken. This was a lie and in fact they had given our room to someone else who would pay more for it as supposedly we “didn’t pay enough as it was peak season”. We had no where else to stay so had to sleep in what I can only describe as a cupboard, holes in the wall covered with tape, the stench was unbearable and unavoidable - definite sewage leak. cockroaches and bugs, the curtain didn’t cover the window so passers by could look in (partner looking scary in the photo for reference) The first photo is what we booked, and the rest of the photos is the “room guests happily stay in” As a “sorry” they gave us a voucher for breakfast which I thought was a complete insult after they blatantly given our room to someone else as they said they were full and we didn’t pay enough for the room l (I have proof of booking and payment regardless of what season) We booked for a total for 3 nights, we checked in at 6:30pm on Tuesday and we have since checked out at 7am the following morning and have been relocated to another hotel in Ao Nang. Avoid at all costs, the resort is absolutely vile.

So, we checked in yesterday for 3 nights in a room with 4 beds because we are with friends. The room is decent but looks very old. The air conditioner only works when you are inside the room. The temperature outside is nearly 40 degrees. One of our friends is sick, has flu so, we can not open the air conditioner over night. No problem, two of us went in the morning to speak at the reception to book another room for 2 persons for the other nights and agreed that we will come after our boat trip to take the room. We came back from our trip and we dont have another room because ‘we did not confirm’. But nobody told us to leave an amout of money or something. Bonus, the man that was at the reception was very rude and unprofessional.