Premiere Apartments -HR Surfers Paradise

Do NOT stay here. Ohhh wow, if only we had of seen the two reviews below before we booked and paid for the Premiere Apartments. The name itself is an oxy-moron!! We stayed in the unclean, unhygienic and electrically unsafe ground floor apartment from 17-22 December 2023. Yes, the location and views are fabulous, but that's where the good part ends. We have now complained to AirBnB after the owner, Tim, simply ignored us. We are still waiting for a satisfactory response and some kind of compensation via AirBnB. To date, we are getting the runaround from overseas call centre staff who do not speak or understand the English language properly. AirBnB need to also get their act together. Our problems started from the very beginning. We arrived at the specified location just before 2 pm to pick up the keys as instructed but no one was in attendance and phone numbers we had available to us were not being answered. We eventually received the keys almost an hour later after also waiting in the hot summer sun. On our arrival at the apartment, in short, parts of it were filthy, and the rest was generally dirty. There were also several electrical hazards and other fire safety risks which made the property unsafe as well as unhygienic. The dishes, cutlery, pots, pans, and other utensils in the kitchen were not washed properly, were greasy and had evidence of old food on the items. Most of the pots also showed evidence of burnt on and uncleaned food. This is a major concern from a food safety perspective. We had to wash everything before we felt it was safe to use anything in the kitchen. Following immediate complaints to the local managing agent, we were provided with a couple of brand-new pots and pans late Sunday afternoon. Staff also attended on Monday 18th to replace the broken kitchen sink tap and some of lightbulbs which were not working throughout the apartment. While these actions were prompt, they in no way address our concerns. Other light fittings were either broken, did not work or only worked intermittently which was linked to when the air-conditioner was turned on. This was also a significant concern to us from an electrical safety perspective. There was also linen dropped down behind the back of the washing machine around the area where the motor is situated. Two people also got locked inside their bedroom due to a faulty door lock which required a significant amount of force to then open the door. Old, young or disabled people would not have been able to open this door. The downstairs fridge leaks onto the floor creating a tripping hazard, the single beds in one of the bedrooms had broken inner springs protruding from them, the showers were mouldy and caked on dirt was evident on some of the tiled floors in the living areas which we were able to rub with the toes of our shoes. A few of our of photographs are attached. In short, we are extremely unhappy with the standard of this accommodation given the VERY large amount of money we paid for it. For almost $500 a night, the place should be in pristine condition. There should not be any concerns about lack of hygiene, cleanliness, fire and electrical safety. It certainly put a significant dampener on our special Christmas family reunion. Never again!!!!