Radisson RED Helsinki

Arrived early to check in and the staff informed that the grand opening was at 3 pm. She was amazingly helpful in securing the luggage, calling the sister hotel next door and arranged for their lounge access. The sneak peek of the hotel lobby was trendy, modern and Red!!! More to come after my stay at this property. Based on the first impression of the helpful staff, I will give this property a glowing 5 stars.

The newly established hotel is experiencing some growing pains, particularly noticeable during the check-in process. The staff encountered challenges with the computer systems, initially struggling to locate our room reservation. Subsequently, they identified two seemingly duplicate reservations and, unfortunately, charged us a higher rate than originally booked, including an additional charge for a duplicate reservation we did not make. Notably, this elevated charge excluded the breakfast we had pre-paid during the reservation. Despite our attempts to rectify the situation, the check-in staff declined to honour the included breakfast or to refund the extra reservation despite us showing we did not make two duplicate room bookings. While we acknowledge that errors can happen, especially in the early stages of a new hotel's operation, the demeanour of the staff was disappointingly cold. Their attitude conveyed a lack of concern, as if they were indifferent to the inconveniences we were facing. On a positive note, the hotel enjoys a convenient location near the station, and the rooms are indeed brand new which is to be expected. In short, the service of this hotel is not to standard and it's clear they prioritise charging your credit card above all else. Radisson hotels will not be seeing us again.