Rainbow Guest house

Had an horrible night, but it seems it was some client fault. Communication skills from the owner are not great, which is probably not a problem most of the time. Now the facts : we paid from booking, arrive at the place. Owner start rumbling a lot about noise and how the door can slam until breaking the wall and that the people just before us broke the wall and door. Looking at it, it seems that somebody tried to break in with a crowbar and that's the reason of the damage. A camera is installed on top of the door of the entrance and sees the main hallway, the light is automatic if somebody moves light is on and the camera the too. Owner says he sees everything from his phone Ask how many towels do we need (we are 4 adults 2 kids) when we say well 6, he seems flabbergasted and says well I have only four. The vibe is not great so we take everything valuable and go to eat. We come back around 11pm and prepare to go to bed (got two kids and are travelling with two friends in another room). At midnight (!) shouting start to erupt next door, while going to the bathroom we see the owner having an argument with a mother and her teen son in the room. The owner opens and closes the door at different moments of the conversation. After 20 mins or so of Portuguese we didn't understand owner takes our group all in one of the room and then explain a story about them not paying and accusing him falsely of taking money, shows us his wallet with cash says he didn't call the police, then says "maybe the police come in the morning, I told them to come in the morning". In the morning nobody was there anymore, and the police didn't come. Makes weird comments about how if he is in the room with customers the camera can't see. That if they make an accusation of sexual assault the police can arrest him (nobody said anything about sexual assault). Says the teen and mother threatened him and then makes the threatening gesture in my direction "to show us" (also red flag). When we say why didn't you handle the situation in the hallway so the camera sees it, he says because of the guests. Seems like we were the only guests as only three rooms seemed occupied. There was light in a 4th one but nobody ever came out. We wondered if the owner was staying in the room and never left during the night, he had told us he lived somewhere else. The big question WHY IN THE HELL are you in the room of customers at 12pm even if something was not paid! Why are you in our rooms ? He asks us many times about the time we leave in the morning even as we already told him several times. Show us the camera feedback on his phone. Our room has a door with glass that is covered with white paper so we see the hallway light when on, the one of our friends got a window opening in the kitchen (yeay). Somebody (owner or problematic guest ? makes several patrol in the hallway during the night (not going to the bathroom as we hear it). At 3h48 am we hear and see somebody trying to open our door and the handle moving !! It is of course closed with the key, the person doesn't try again. Note that there is a key to the main door of the guesthouse and the building so it is not people from outside trying to enter the room. So the owner is clearly a bit paranoïd and the bad behavior of customers that night made him even more paranoïd and agitated. Even so the behavior was off and it felt very unsafe. Read carefully the other google reviews, and negative reviews on booking as they are hidden by the best one. You will also notice that in every negative review on booking the owner explains to customers that they lie. Always a great way to handle feedback. And by the way we are 6 people with 2 kids under 13, the kids shouldn't pay the tax by Portuguese law. But the owner probably knows that and that's why he doesn't give receipts.

Good guest house, you can't cook, there's just a microwave, but the rest is really good. Great location. I don't understand the bad review