Residence Inn Philadelphia Center City

Don't be fooled by the nice photos on the website. The rooms are trash. Bathroom especially makes the room the worst. First there is a desk and a chair that does not go under the desk so it blocks half of the hallway leading to the bathroom, which makes absolutely no sense. Why would they put a chair in that location that does not fit under the desk? Secondly the bathroom door opens inwardly which wouldn't be a big problem if the bathroom wasn't tiny, so when you have to completely open the door to get inside and then completely close is to actually use the sink/mirror area. Another thing is the shower has the worst design I've ever seen. They have a moving pane of glass that tilts inward and outward.. Except that it covers like 1/3 of the shower! So when you shower water goes everywhere, every single time that you shower so you have to lay down a bunch of towels on the floor to soak up the eventual puddles that you'll be creating due to the stupid design. I even try to tilt the shower glass all the way inward to avoid water splashing out, but nope.. Water will still get out and all over the floor. It's so fun when you're getting ready for work and are all dressed up and then step in a puddle with your socks on.. They also only give you 2 full size towels and housekeeping comes around every other day (if they even come! I had coworkers that called 3 different times to get their rooms serviced and they never came). The bathroom hairdryer is about as good as a 10 year old $15 hair dryer you get from Walmart. Their soaps and lotions feel like the cheapest of cheap quality. They also have a sign on their bathroom door saying that Marriott is not responsible if valuables get stolen in the room and have some Pennsylvania law printed out and posted on the door saying that if you don't put your valuables in the safe and they get stolen then tough luck.. But also, there is not even a safe anywhere in the room! The ottoman in the living room area is broken. There is a full length mirror that is attached to the closet, which is nice. But when you slide it open one side of the closet door completely covers the mirror. They should have switched the doors and put the mirror on the outer side so that it is always accessible. Another one is the elevators, 2 out of 3 elevators go down to the lower level where the gym, meeting room and laundry facility is located. So if you get the elevator that doesn't go down all the way you'll have to transfer to a different elevator or wait for another one. There's 3 entrances in the lobby, 2 doors and then a revolving door in the middle. Only 1 entrance was actually accessible throughout my stay. Which isn't a big deal, but a bit weird. There are some positives, the gym is decent, TV is large, free breakfast is solid and the rooms come with a decent kitchen. But there's just so many little annoyances that really don't make up for the few positives IMO. For a Marriott property that is in the city center and of a major metropolitan city this is just unacceptable. Major updates are needed in this location. Go to the Marriott 2 blocks over that is attached to the convention center instead.

Great location. Rooms left much too be desired. 1. Bathroom doors do not lock but are closet doors with a decent gap that looks right at the toilet. 2. Walls think and we awaken at 3am with a couple fighting 3 rooms down the hall. 3. Shower takes several minutes to get warm with it never getting hot. Be quick! Breakfast was good, service good. The building is not worth the nightly rate.