Residence Inn Phoenix Downtown

Title: Disappointing Experience with Poor Customer Service I recently had a stay at Residence Inn that left me thoroughly dissatisfied, primarily due to the disappointing customer service provided by the guest clerk, Michael Ruiz. From the moment I checked in, Mr. Ruiz displayed a lack of professionalism and a disregard for customer satisfaction. He seemed disinterested and unhelpful, making the entire check-in process an unpleasant experience. It was evident that my concerns were not a priority to him. Throughout my stay, I encountered several issues that required assistance, and unfortunately, Mr. Ruiz's attitude persisted. His responses were curt, and he displayed a noticeable lack of empathy or willingness to address my concerns. It was disheartening to witness such a poor level of customer service, especially considering the reputation Residence Inn holds. As a guest, I believe that even with elite status, every individual should be treated with respect and courtesy. Unfortunately, this was not the case at Residence Inn during my stay. I hope this feedback prompts a review of customer service standards at Residence Inn, as the experience with Mr. Ruiz has left a lasting negative impression. Improvements in staff training and a commitment to ensuring a positive guest experience are essential for the reputation of your establishment. The food and drinks at your hotel were truly delightful. The quality and taste surpassed my expectations, and it contributed significantly to the overall enjoyment of my stay. The culinary experience added a positive dimension to my visit, and I commend the chefs and staff responsible for the delicious offerings. Furthermore, I would like to express my appreciation for the excellent service provided by the housekeeping staff Arsceni. She was pleasant, efficient, and ensured that my accommodations were kept in impeccable condition. Their attention to detail did not go unnoticed, and I am grateful for their hard work in maintaining a clean and comfortable environment. While I had some challenges with other aspects of my stay, the positive experiences with the food, drinks, and housekeeping staff were noteworthy. I believe it's essential to acknowledge both areas of improvement and areas where your team excels. Thank you for your attention to this feedback, and I hope it contributes to the ongoing success of Residence Inn. Best regards, SHAWN A

First, the good. Super clean, spacious, convenient. Staff was extremely pleasant. Breakfast varied daily. Overall experience was very good. The bad. Half of the outlets didn't work. I had to dry my hair in the kitchen. I called to get it fixed so I could read a book in bed and use the bathroom outlets. They fixed part of the issue, but I still had no lights or working outlets for half the room. First world problems, I know. Additionally, the heater did not work. At first I thought it was because the room had the AC on, but after 3 days of putting the heat on and trying all the way up to 80 just to see if I was crazy, I realized the heater would run but still only cold air and only up to 68. 68 is very cold with thin comforters. And yes, I did switch it from AC to heat. 4 stars. Would have been 5 if the outlets worked and the heat came on.