Rome As You Feel - Fontanella Borghese

DESIGN APARTMENT AT COLOSSEUM I cannot recommend this apartment, or rather the owner. Firstly, we had to wait almost an hour after the agreed time to get the keys. The electricity in the building went out after the first night. The owner was responding very slowly to our requests for help and we did not get enough support. We had to quickly look for a new apartment ourselves.

Our stay at the Agata apartment was terrible and this company was a nightmare to deal with. The air in the unit was unacceptably humid and the whole place stank of mildew. Despite running the humidifier constantly, our things were constantly damp. They entered our apartment one day without telling us and we were alarmed to come back to find a router had been taken. It took them three days to respond to my concerned email about this and they very nonchalantly mentioned that they had to take out a broken router. They had left a 4G WiFi device in the unit that provided very unreliable Internet until a few days into our trip when it completely stopped working. It took them over a day to look into the issue and they never ended up fixing anything. More issues included the broken shower head, a broken dining chair, not providing kitchen linens for cleanup, and unacceptably low amounts of soap in the washroom (the dispenser was almost completely empty when we arrived and no refills were provided). The company has been unresponsive about all of these issues and most alarmingly they failed to answer every single call I placed to their emergency numbers. Don't ruin your stay in Rome, book with a more reputable company that will take care of you and actually provide the services for which you paid. Edit 2018/06/06: I shared this review on their Facebook page and they have since hidden all of their reviews. They also promised to send a very small amount of money back to compensate for our horrible visit but they never transferred the money. What a rotten business.