Santa Marina, a Luxury Collection Resort, Mykonos

I recently had the displeasure of staying at the Santa Marina Hotel, and I must say, it was an experience I wouldn't wish upon my worst enemy. From the moment I walked through the door, it was clear that this place was a disaster waiting to happen. However, the true highlight of this disastrous stay was none other than Leonidas Anagnostou, who seems to be on a personal mission to redefine the meaning of "customer service." Mr. Anagnostou's demeanor can only be described as aggressively rude. It's as if he takes pride in treating guests with an astonishing lack of respect and a complete disregard for their comfort. His interactions are laced with condescension, and he seems to relish in asserting his perceived authority over guests. I found his behavior not only offensive but also utterly unprofessional. During my stay, I encountered multiple instances where Mr. Anagnostou's behavior crossed the line. From the simple act of asking a question about hotel amenities to addressing concerns about the room, his responses were consistently curt and disdainful. It's one thing to encounter a staff member having a bad day, but it's an entirely different matter when the bad attitude is not a sporadic lapse but a consistent pattern. Not fitting for a Luxury Bonvoy Property. What's even more baffling is that the Santa Marina Hotel seems to tolerate, if not encourage, Mr. Anagnostou's behavior. It's evident that this hotel has little regard for the satisfaction and well-being of its guests. The management's failure to address and rectify such a glaring issue within their staff speaks volumes about the overall lack of professionalism and dedication to customer satisfaction at this establishment. As someone who values hospitality and respects the principle of providing a welcoming environment to paying guests, I am utterly appalled by my experience at Santa Marina Hotel. It's beyond disappointing that a potentially beautiful hotel is marred by the presence of an individual like Leonidas Anagnostou, whose hostile behavior leaves a lasting stain on the reputation of the establishment. In conclusion, I strongly advise anyone considering a stay at Santa Marina Hotel to think twice. The hostile and aggressive attitude displayed by Leonidas Anagnostou is reason enough to steer clear of this place. There are plenty of other options that prioritize guest comfort and satisfaction, rather than subjecting them to a toxic and unwelcoming atmosphere. Your vacation deserves better than this nightmare of a hotel.

If I’m paying 2,000 for a suite why do I need to pay cash to George the attendant at the beach for a good seat? He keeps towels on the lounge chairs near water and the only way you can get it is if you pay him money. This is considered luxury 5 star hotel ? Give me a break.