Shangri-La Rasa Sayang, Penang

Super nice place to spend your vacation! The resort and the food in the restaurants were great and very affordable. Staff was nice and polite. A big plus was a good gym and sauna! Everything worked well. Download Shangri-La Circle app and become a member to get great benefits. For example members got -20% discount at Spice Market restaurant as promotion.

The hotel itself was not bad, is an old 5-star resort but it was clean and spacious in the room. The pillow and mattress were comfortable, and my family and I slept well during the stay, BUT when it came to the staff it was a nightmare - 1. During the second night we ordered in-room dining for dessert, they delivered around 10pm, and after 1.5hr, a staff came up, rang the doorbell and woke up everybody, and forced us to pay right on the spot, he said the hotel cannot put the bill on my room cause the front desk didn't take enough deposit (we have paid 900RM for deposit)! Well, we only order 100RM worth of dessert and is it really necessary to wake up everyone at 11:50pm to process the payment while we will be staying for 2 more nights? on another hand, if you know the hotel didn't charge the correct amount upon check-in, why can't you bill me when you deliver the dessert? Or have the front desk alert me the next morning? I only ordered 100RM dessert, what do you mean I don't have enough deposit to settle the dessert? 2. On the last day of my stay, we went to the pool bar for a lime soda and a coffee before getting ready for my friend's wedding that evening, after 1 hr we left the pool bar, a staff called me and asked me to pay cause of the same issue, while my husband already PAID THE FULL HOTEL BILL that morning just because we didn't want the same incident occur! They called me 4 times, and forced me to go all the way back to the pool bar to settle the 2 drinks, I explained to them that I was in a rush as I am getting everyone ready for a wedding in 45 mins and if they can just come up my room to settle the bill or I go down when I walk to the wedding venue at 5pm or I settle at the front desk, but they rejected all of my suggestion and said I HAD TO GO DOWN TO THE POOL BAR AND PAY RIGHT THIS MOMENT - this is absolutely the worse experience I have ever had and the way they treated me like I skipped the bill on purpose or I am leaving the hotel right away! I have reported to the manager looks like he just apologized but did nothing to communicate to the staff - after I raised the issue at the front desk, the pool bar staff called me again and asked me why I was not there still (oh come on!). Honestly, I would NEVER EVER go back to this hotel and I strongly not recommend anyone I know, or I don't know to this resort.