Sheraton Zurich Hotel

Update to below statement two days later. For the last night they managed to fix the noise issue and the broken drawer escalating it the second time. Also offered to change room for one night if I want that. Which is good, I expect that as a base from a 4* hotel. Still here and there a few things was broken in that room. ----------------- So far the worst experience ever and still ongoing (two more nightmarish nights). Room 908 avoid that. In each and every minute there is a loud buzzing noise for 3-5 seconds. Impossible to sleep because of that. Reception: cannot move me because fully booked. But it is probably just the air-conditioner. Okay then send someone up (10PM) to check (why do I need to insist to make that happen??). Someone came, heard the noise, nodded indeed something is wrong and then just gone, it was an hour ago. No call on the phone no nothing. I guess he is not coming back. Broken drawer in the cabinet as well, with lot of dust in it. It is a huge disappointment. I wish I booked other hotel.

The hotel is recognizable from afar due to its unique external architecture and contrast of black and white color. I like how it differs from the rest of the buildings in the area and we didn’t get lost finding it while riding the tram. This is the 4th Sheraton we’ve been and I have to say the hotel chain did not disappoint. It is as expected from the 4 star hotel chain (clean, excellent service and great amenities). Having said that, my rating is not as great as previous due to its location and the room we got. If you would like proximity to the city center, this hotel is a bit far. It will take you at least 10-15 minutes riding the tram. Though the tram stop/station is literally 1 -2 minute walk from the hotel’s doorstep, still it is not very convenient to tourist. We stayed at the hotel for 4 days and I think that 4 days of traveling back and forth to the hotel and city center plus the not so great room view (we got) made it less appealing. If it makes any difference, the train connection to reach Rhine Falls is about 2 tram stops away thus you don’t have to travel to Zurich main station. This hotel is located at the city’s business center. The place, particularly the restaurant at the ground floor, can be full catering to their group. Which should be fine but the restaurant space is not that big, so it could get crowded at times. Steak-lovers will surely appreciate the Route 26 serving excellent aged steak. The room we got is a disappointment; it is at the 3rd floor and is directly viewing the elevated railway AND suffice to say, train can get noisy and bothersome. What made this place great and perhaps the main reason why I will choose to come back and stay (again) are the hotel staff. We arrived in Zurich early and we were at the hotel by 10AM. I was glad that we’re able to check in right away. (Take note, it may be okay to splurge and pay extra dollars to get to higher floors with good view). But then $200 a night is already a stretch and therefore we paid the lower rate, hence we got the lower 3rd floor and the noisy side of it. The hotel concierge is wonderfully helpful in guiding us with our itinerary. And the best part and had always been the highlight of our 4 night stay is the breakfast buffet (great food selection with variety of choices) and an EXCELLENT wait staff greeting you lively and catering to your needs throughout your meal. I want to shout out the Filipino lady (sorry I forgot her name) who in my opinion is the epitome of customer service. I believe all hotel chains should employ someone like her not only to work in the front line but to TRAIN all those who will be working in hospitality business. I will book and stay at this hotel over and over, even if it’s far from the city center and even if we got the not so good room just because of the likes of her. Unfortunately, the room and the location is pretty much constant while having the chance to encounter the likes of her varies.