SLS Cancun

The SLS is a nice property overall but the hotel experience was not up to par. Not quite what I expect from the SLS brand and I would not recommend this hotel. The service is great but the property doesn’t provide a good experience. It was not relaxing and restful at all and overall just not a good vacation. Pros: Excellent service. The hotel car service was great and front desk staff was excellent; they were ready as soon as we got to the hotel with an early check in. The hotel managers and wait staff were also very courteous and personable. The Rooms are very nice and the oceanfront suite was modern, and spacious. Very nice bathrooms with robes and slippers. Turn down service is also provided. Nice large balconies on the ocean side. The property itself has great décor and is well kept, including the hotel pool, lobby, and beach club. The food at the main restaurant was very good; however, it’s the only option for dinner and the menu is tiny so you'll need to find other dining options outside the hotel. The beach club was also very good and has a nice lunch menu Cons: Being on the 2nd floor it was a bit loud at night with folks hanging outside at the beach. Even with the balcony closed fully we could still hear the chatter outside. There was also a lot of noise from the hallway in the morning as well. We could hear every footstep, every voice, every door slamming in the hallway throughout our stay. The rooms are just not very quiet and I did not get good rest at all. Night two was music blaring outside. There was not a quiet peaceful moment to be found at this hotel. Also has to listen to dogs barking from other units. The pool for the hotel guests is nice but very small; the resident pool is much larger. The Beach club area is very nice but also a bit crammed. Tough to relax with so many other conversations, cigar smoke, dogs, pet parrots, etc. A little more spacing would go a long way. Locals can also buy day passes so I'm sure that contributes to the crowd on weekends. It was much less chaotic during the week. The hotel also has more of a family environment (lots of kids and dogs etc.) probably because of the residences but not exactly what I expect or am used to from the SLS brand. There’s many more local families than hotel guests and lots of small children. Felt a bit out of place at times. There was endless squeaking of rubber ducks, kids throwing footballs and jumping in the pool. Unsupervised kids yelling to their parents on the beach and disturbing everyone. We couldn't enjoy it all. Meanwhile the giant resident only pool was near empty our entire stay. Instead of splitting pools between residents and guests it'd be much better to just have a family pool and adults only pool, like every other decent resort. Another issue encountered was smoking pretty much everywhere including the beach, pool, and balcony. We couldn't open our balcony doors, as soon as we did our room was filled with cigarette smoke from an adjacent room and it completely ruined any chance we had to enjoy our oversized balcony, even with the doors closed we still had some odors of cigarette smoke in our room to the point that we couldn't even relax and enjoy the room. It was really disgusting and disappointing that the property isn't smoke free. For the sake of other guests, it should be. We actually walked out of the room and you could smell the cigarette smoke in the hallway all the way down to the elevator it was so bad. I asked the front desk if they could ask him to stop, which either he didn't or they disregarding because after dinner he was back on the balcony lighting up. Another miss was the car service to the mall nearby at the Marina. The driver mentioned when picking us up it was only a courtesy because of the rain. Which is kind of weird; not sure if he was looking for a tip, which I would've given anyway but the hotel should not advertise a service and then make us feel bad for utilizing it. The hotel staff and service saved it for us otherwise it would have been a complete negative stay.

Worst hotel experience in my life Service was awful Got construction job noise 3 doors from mine at 2am !!!! Front desk told me they were sorry about that. Quality food in restaurants are very basic. Hotel is very far from the city center and night life