Smile Hotel Tokyo Ayase Ekimae

Not foreign-friendly! Xenophobic! Bad smells! DON'T STAY HERE! Had the worst experience at check in, even speaking in japanese, the staff member who checked me in don't give any instructions and was very rude. There was a paper informing that you have 1 hour of tolerance for free at the check out. The staff even called my room after check out time and said that i'd 1 complementary hour for free, but after that it will have extra charges. When I've checked out with 50 minutes inside the tolerance, they extra charged me. When I complained about it, an old woman appears, very rude and agressive, slapping the money tray and saying to pay in cash. When i ask her about the free hour, she said that I'm not like other guests, that this is valid only for reservations at their own website, that guests who made the reservation using other website are different from regular guests. In other words: If you're japanese and reserve using our japanese website it's OK, if you made the reserve using other websites you're a foreigner and I hate you. I had no choice, so i've payed the value. When i tried to say to her that no information was gived to me during the check in and there was an one hour free tolerance information with no rules applied poster in several places, she argued with me, trying to humiliate in front of other guests and staff members. I asked for my receipt and she refused to give me, i had to insist to get it. When I ask the old lady name, she ignores me and went to attend other customers. Another staff member said to me that her name was SHIMADA. If this was really her name, I don't know, but it was an old woman with very short hair. This happened in Christmas, showing that this hotel in unhuman, disrespectful, xenophobic. I regret every cent spent on this hotel. Asked for a non smoking room and received a room smelling cigarettes. It was awful! Who knows if it isn't this Shimada who'll read this and reply it (Using a translator of course), if it is, knowing that I keeped my posture and manners at the time, now I want to say: Shimada, you're a monster, an old lady who passed the time of retirement, with an old way of thinking, you're xenophobic demon, an example of everything that oversea people say about japanese people being bad, rude and selfish. If you don't like foreigners, don't ask for our money and don't work at a hotel or at any place in Tokyo. Pick the extra money that you wanted so much and buy a toy to play at the night, cause you need some fun in your life. Go learn what empaty is, but for a being like you, it must be impossible, who knows in a future reincarnation you learn about it. Worst hotel! Don't stay here!

Room was small yet clean.. but still can smell the smoke scent of tobacco.. very friendly staff. Location was just right..