Sonesta Select Austin North

I stayed here last weekend for two nights. This is the worst experience I’ve ever had at a hotel and I would caution everyone to STAY AWAY from this place. Especially after reading other reviews, they are clearly in the practice of taking advantage of their customers. This is our experience: After being out for a few hours, we returned to the hotel and noticed that our room smelled like smoke. Before we could even take our shoes off and settle in, the front desk lady, BARGES into our room. And let’s be clear, they DID NOT knock and notify us in any way that they were entering our room before they came through the door (after looking into hotel laws, I will note that this is also an ILLEGAL action by hotel staff in this scenario). We were immediately rudely accused of smoking in our room. We assured the management that we were not smoking in the room and that we had just gotten there. We thought the situation was resolved. Then at about 1am in the morning, we woke up to POUNDING on the door and another accusation of smoking in the room. Let’s be clear that there was no smoking of any kind at any time in the room. There was also no evidence that we were smoking in the room, and we even insisted that the owner check our suitcases, the room, our car for any evidence of smoking. WE ARE NOT SMOKERS. The owner refused to hear our side or pay attention to clear evidence that we were not smoking in the room. We continued our stay, only to check out and receive more than $500 in fees for smoking in the room.We have been back to the hotel twice after our stay to try to get this sorted out and we are consistently told that the manager is not in and we will be contacted later. On one visit, an employee even told us that they found out it was the room next to ours that was smoking. Unsurprisingly, we have not heard anything from the manager. This is completely unacceptable by this hotel’s management. Not only was our stay interrupted rudely, and illegally, twice by hotel staff, but we have been taken advantage of with absurd, baseless fees with NO evidence, and a clear admission from an employee that they know we were not smoking in the room. I will just end by saying, beware of this hotel and its management. I will edit this post if I ever hear back from the hotel and they decide to make this situation right, otherwise I would advise you to stay away from this place.

It's says part of hyatt online but def no where close to hyatt standard. Bad area, only one elevator worked and the working one was very slow and kept stopping randomly. I took the stairs each time, felt safer than the elevator. Couldn't even watch TV, half the channels were static and the towels were very rough The breakfast was boiled eggs and oatmeal, they had some coffee and apple/fruit punch juice boxes. Def won't come here again.