Staybridge Suites London by IHG

By far one of the worst run hotels in London. I stayed a month there, because I wanted the kitchenette, and because of the location. Unfortunately, I couldn't use the couch for the first 2 1/2 weeks, because the beds mattress had been removed, leaving the couch supportless. I asked 8 different times fir a mattress. But it fell on deaf ears. It wasn't until I offered to bring ut up myself, did I actually get one. The staff was disinterested in helping with anything the entire time that we were here. There is a complementary breakfast offered. Which I'm pretty sure made me ill for a couple of weeks during my stay. Buy funny enough. After I had already been staying fir a week, a girl at the front desk made sure to approach me while I was getting my breakfast, to see if I was actually a guest of the hotel. I felt very warm and welcomed. Then to top off my wonderful experience, 2 days before my check out, the staff decides to enter my room illegally to do an inspection while I was out. They said it was a housekeeping inspection. However, they decided that I was an undesirable guest for 2 reasons. There was a lit candle they said. And the headboard was broken. First off the head board o took off the wall, because it kept banging on the wall everything I moved. And rather than disturb my neighbour's, I thought I'd be courteous and take it off while I was there. I pointed out their maintenance was obviously not very experienced, and I put the headboard back. But because i had a candle in my room, I was still being dismissed. I asked where it's posted that candles would be allowed in the room. She couldn't find anything for me. But insisted that it was the law. So I made them aware of the the pending lawsuit, and of their illegal entrance into my suite. As well as going through my personal belongings. But somehow it was OK fir the entire hotel to be taken over the prior weekend by a children's hockey league. To which the worst parenting I've ever seen was being conducted. We had kids running up and down the halls the entire weekend. Knocking on our door and running. It was unbareable. When we mentioned this to the front desk. We just got an "I know" as a response. Nothing was done about it. If you stay at this hotel, good luck is all I can say.

We stayed here recently for one night for a family getaway. The room was a great size, it didn't even feel cramped once we put up our pack n play. The pool was a hit and not busy at all. Breakfast was good and had lots of options. The service was remarkable. The person I spoke to on the phone was amazing and able to accommodate early check in, the staff at the front desk were eager to help, the staff in the kitchen helped me get some ice for our cooler to keep the baby bottles cold and the house keeping staff quickly accommodated an allergy to feather bedding. I will definitely stay here again if I'm back in London.