The Chicago Hotel Collection - Magnificent Mile

If I could them zero stars I would. They have hundreds of dollars worth of hidden fees and "amenities". $50 mandatory fee for a bag that has 2 cans of pop and 3 waters. But don't ask about these fees if you didn't see them when booking because the extremely horrible customer service will be so rude to you that you won't believe they can work with the public. Mr. Jerome or Jermaine, about 5'9, full beard, corn rows... watch out for him because his answer to things is, my manager isn't here, I can't call my manager because he doesn't have a phone number you have to email him, but then throws the managers business card in my face which has two numbers for the manager. Then when I asked what his name was he said "I'm not giving you my name, this is your problem" like I cannot even tell you how rude this kid was. He honestly should be fired and never work in customer service again. DO NOT STAY HERE. There are a lot of other better hotels with really good customer service and not some punk working the front desk. Update: When we finally got in our room, it smelled like smoke in our bathroom so bad. We let the people at the front desk know about it right away so we don't get blamed for it. He (different from my friend above) was very willing to be nice and helpful to my girlfriend and was like oh when you come back we'll put you in a different room... came back, he then had changed his tone and was like yeah we're not giving you a different room. Engineering will have to figure out the smoke smell. The manager Michael Ward was supposed to give us half our deposit back last night but that still hasn't happened. He said he'd come in this morning and make things right and given his responses to the rest of these posts, I doubt that will happen. I wonder if the big wigs for this hotel know what kind of employees they have running this place. When we went down to the front desk to tell them about the smoke, there was a guy checking in and I kid you not, he was on the phone with someone because of the hidden fees and said "I read your reviews, I know I'm not the only one complaining about these fees, this is ridiculous. Jerome/Jermaine was nice to him though unlike he was to me. Maybe it's because I'm a woman, or a white woman... or maybe he was so nice to me because I'm a gay white woman with a black girlfriend... or maybe it was because I'm a veteran. Not sure which one. But there was clear discrimination going on here with how I was treated from the jump.

I would give this place zero stars if I could! DO NOT STAY HERE!! PLEASE LISTEN TO THE REVIEWS!! Avoid this place!!! From the start of my stay on my very first tip to Chicago this hotel left a sour taste. The rooms are basic. The bar was closed the entire time I was there. The customer service was almost nonexistent. The manager was unprofessional and was ill dressed. I had to dispute charges on my credit card because they overcharged me for the resort fee and there WERE NO AMENITIES!!! It's just a tactic to get more money from you to keep you in business. The sign said the amenities included a certain list of things for $50 per night (see photo) and my credit card was ran for $177. I stayed here in June 2023 for two nights... somehow I am now disputing charges they charged me a couple days ago in December 2023. I called to talk to them about it and as expected they hung up on me sever times now I have to get a new credit card. I LAST STAYED THERE IN JUNE!!! I wish I had NEVER EVER STAYED HERE! AVOID THIS PLACE!! They are credit card frauds!!!