The Pantheon Iconic Rome Hotel, Autograph Collection

Stayed on our honeymoon in August. We have Titanium Elite status with Bonvoy. This hotel did not have any upgrades available for us. No acknowledgement of of status and did not try to do anything special for our honeymoon. This was not a big deal. However, other hotels on our trip really went above and beyond to make our stay special. We Had to fight for the complimentary breakfast and late check out but eventually got them. The rooms were small but really nice and modern. We had some issues with the lights turning on in the middle of the night and early in the morning and were not able to turn them off. The lighting controls were really modern and did not seem to function properly. We called maintenance twice to have them reset the panel. The restaurants are all exceptional at this property, and the rooftop view Is amazing. I really enjoyed breakfast with views of the city and having drinks on the rooftop to wind down after exploring the city. The location was perfect. Short walks to anywhere. Was great for exploring the city All things considered we really enjoyed our stay.

I rarely ever write bad reviews, but I could not hold myself back from writing what a disappoint this Marriott hotel was in Rome. We have been members of Marriott for over 40-years and never had such a bad experience as this one. For starters, they absolutely rob you on the wine pricing. We had been traveling in Italy for 26 days by the time we got to this Marriott dinner. At not a single meal prior to this one were we charged more than 20 euros for a bottle of wine. This Marriott rooftop restaurant did not have a bottle of wine for UNDER 60 euros on their menu. This is ridiculous. And when we asked our waitress about it, she responded with: "well this is a 5-star high class hotel. This is what you pay for." That is ridiculous Marriott. What are you doing robbing your clients in Italy when the wine is made less than 100 miles from your restaurant. And to add to this ridiculousness....The retail prices of the wine are ONE FOURTH the cost the Marriott is charging you. I understand a little mark up, but FOUR TIMES the retail cost? Come on Marriott. And what disrespect from our waitress. See photos attached. While they have a beautiful rooftop with great views, don't get too excited because for some reason they decided to orient some of their tables to point at the waiters station...see photos attached. They had an "avocado salad" listed on their menu. We had all been craving avocado after being in Italy for so long and not having any. When they brought us these salads, it did not have avocado, it had "guacamole spread." Our waitress claims that is what it was and said we read the menu wrong, even though the menu says the word "avocado" on it. Nothing like telling a customer they are wrong....great service Marriott. Additionally, the lettuce in this salad was legit RABBIT FOOD. Absolutely disgusting. We told the waitress it legit tasted like diesel and she said: "okay, that's your opinion." and took the salads away and left them on the bill at the end of the night. Got Martini's and were told they had Blue Cheese Olives for them. They brought out the Martini's, we bit into the olives, they had pits in the middle of them....not Blue Cheese Olives. Charged us on the bill for Blue Cheese Olives though. We received our pasta dinner and it WAS SERVED COLD. It was legit COLD. And we had to ask the waitress to heat it up for us. They then proceeded to make us an entire new pasta dish and then DIDN'T COOK THE PASTA ENOUGH. We did not have the heart to tell them of their failure. Overall, summary of our terrible experience: - Marriott ROBS you on the wine prices here. See photos attached. - The staff is NOT accommodating OR nice. Very rude people. A lot of eye rolls. - The food sucked. It was so far from good and so overpriced. Very sad to see from a brand that we have stood behind for over 40-years. Expected to feel at home when going to dinner here and finally comfortable outside the country. But sadly my family felt the complete and disappointing opposite.