The Sens Cancun By Oasis

This is not a 4.5 star resort, I would say it is more of a 3 star. The pool has no beach chairs around it and it is not heated (and I am from Canada, so a bit of cold does not scare me). The beach is extremely small, so you have to claim your chairs before the breakfast buffet line at 8am. Dinner reservations are only taken up to 2 days in advance, so you are forced multiple times to go wait in the a very long line if you'd like to dine at a restaurant opposed to the buffet. I will say though, that the food is great! Le Petit Chef was so fun - definitely recommend it! The rooms are basic, but comfortable, and not all rooms have balconies. Sadly, we only found out on our last day that we were able to go to other Oasis resorts for the day (free of charge) after asking the concierge what other perks our wristbands got us.

Be prepared, this is going to be a doozy... I do not recommend this hotel at all. This resort claims that it is 5 star "luxury", and it is far from that. First off, check-in was efficient for us, as our flight was delayed. The problem with check-in is that the staff does not inform you of any of the amenities or locations of restaurants, etc. We actually booked at the Grand Oasis Palm, but apparently we were moved to the Sens so we ended up getting better access to the property's restaurants. However, their restaurant reservation policy is a joke. You have to make reservations at all the restaurants for dinner except the buffets. During our stay, the 2 restaurants we were able to book were only at about 30% full, so having a reservation was pointless. Two nights our only option was to eat at the Mirimar, and one of those nights when it was breezy and chilly they said we had to eat outside because the inside was for "Adults Only" and we saw only 2 couples inside the restaurant. The breakfast at Mirimar was good, and Manuel was our server. He is very kind and accomodating. The dinner is not that great. Very small portions so you need to order all you can. Finally we were able to try another restaurant for dinner, Cocoa. Don't even bother. Again, reservations were required and there were several open tables. It was another breezy, cool evening and we were sat next to a large opening that didn't have a shade for them to close to block the wind. But right next to us were 3 open tables that we could have been moved to to get out of the wind, but no one offered to move us. Our server didn't get our orders correct and she basically brought out the same thing for everyone. We ended up going back to the buffet to get more to eat because the portions were so small and the food was just not good. There are lines everywhere you go...the restaurants, the bathrooms, the bars, Kids Club, the freaking elevator. The rooms are awful. The beds are uncomfortable and small and the sheets smell like mildew. They only put sheets on your bed, but there are heavier blankets in the closet. We booked a "Family Suite", which was just 2 connected rooms each with 2 double beds. My husband and I couldn't even sleep in the same bed. The toilets in both our rooms were constantly running and our shower faucets leaked. The water temperature of the shower constantly changed from hot to cold. The hallway smelled like cigarette smoke all the time. It sounds silly, but there were just random pieces of garbage laying on the floor in the halls for days. If you want to sit by the pool or on the beach, you have to get downstairs and claim your chairs with your towels, otherwise you're S.O.L. Oh and you want to drink? Well I hope you enjoy the taste of sanitizer because every beverage we drank from the bar tasted like sanitizer. And they were also really weak. Our kids enjoyed the pool, and hated the Kids Club. Once again, a long wait to check the kids in and once they were checked in we were required to stop by every hour to make sure they were OK. They claim to have so many fun activities for the kids to do, but my kids said all they did for the 2 hours they were in there was color and go into the freezing cold pool. My husband and I also booked massages ( 25 min for free earned by wasting 2 hours of our day listening to their Oasis Leisure Club schpiel). The massages were good, but the lobby of the spa was filled with mosquitos. Save your money and find a better all inclusive experience for you and your family. I wish we would have done more research before booking this trip. I would definitely not return.