The St. Regis Chicago

Wonderful property from all perspectives! The service team is extraordinary. I am a Marriott platinum member which maybe common for a lot of guests in these days. They took our request for room upgrades seriously and upgraded us in advance even before check in! The butler service team is responsive and responded to all our requests before our stay. The front office is professional, gentle and super nice! Welcome champagne at the time of check in. Valet parking is also super professional and though it seems expensive at the first glimpse, the service definitely worth the money which includes unlimited in and out privileges and quick retrieval of the vehicle. The hotel and the room is beautiful, shining and clean. The view of the room is gorgeous with a view of the river and part of the navy pier. There was welcoming desert in the room prepared by the hotel which was delicious! Room service is prompt, taking less than 3 minutes for the butler to come. More importantly, a common criticism before which was they do not offer free breakfast or breakfast credits for platinum and higher members has now been changed. They offered 60$ breakfast credit which was very useful. In all, this is one of the best luxury hotels in my mind in Chicago and I for sure highly recommend this property!

We had an incredible experience at the property and throughout our interactions. We had the pleasure of having Alyssa assist us with check in and check out. She was very friendly, knowledgeable and did a great job making us feel welcomed and is the reason we’ll be coming back to enjoy the Italian restaurant. Alejandro was an amazing butler who went above and beyond for us and Gabriel was professional, friendly and detail oriented in assisting us in coming to/leaving from the property. Stephanie was also someone my girlfriend wanted to give a shout at to as she had a great experience at the spa!