The Westin Grand Munich

During our five-night stay at the Westin Grand in Berlin, we found it to be a commendable hotel overall. While there were a few areas that left us somewhat disappointed, we would still rate it as a solid 4 stars. The positives: 1) Our room was incredibly spacious, and we were pleasantly surprised to be upgraded to a suite. This proved especially useful with two little kids, as we had the convenience of two bathrooms. 2) The hotel staff, from the reception to the concierge, were great. A special mention goes to the Westin Club staff, who were not only friendly but also worked diligently to manage the bustling atmosphere. Despite the crowded lounge, they made sure to attend to each family or table individually. 3) The Westin Club offered a variety of appealing food options. And again, amazing staff! Not sure if I can mention names but L and G really showed us the true meaning hospitality. The drawbacks: 1) While housekeeping generally did a good job, we noticed a shortage of hand soap and tissues. Throughout our five-night stay, we were only provided with body wash instead of hand soap. Additionally, when we ran out of tissues, we observed that housekeeping refilled with only a small number (5 tissues) instead of providing a new box. On several days, the tissues were not replenished at all. 2) The breakfast experience at the main restaurant in the lobby was average. The restaurant seemed noticeably understaffed, with servers working tirelessly but struggling to keep up. This led to many empty tables with dirty plates and cups from previous customers. Out of the four days we had breakfast there, three times we sat at uncleaned tables, waiting for someone to assist us. 3) The baby crib provided was disappointing. While encountering old and dirty cribs in hotels is not uncommon, we had higher expectations for a Westin Grand. Despite bringing our own crib sheets, we discovered food and other stains on the crib. Although we attempted to clean it with sanitizing wipes, it remained too dirty for use, and we ultimately chose not to use the crib.