The Whitley, a Luxury Collection Hotel, Atlanta Buckhead

If you are expecting a 5-star hotel experience, do not come here. We called in advance to see if there was a Tesla/electric charger, and the front desk said “yes we have a Tesla charger but it’s slower because it’s an older version”. When we arrive valet informs us we need to cross the street to charge our car, and walk back to the hotel (in the rain). The lot they referred us to charges to enter plus to charge the car. Had the front desk properly informed us, we would have simply had the car charged prior to arrival. Before heading to the dining room for dinner, I swing by the front desk to ask them to make the sofa bed for our son. When we enter the dining area no one greets us, so we seat ourselves near the bar. No one comes by for about 5 minutes, we search for a menu lying around. The bartender ends up serving us. He was very nice, however, the one wine I was interested in seemed to be an inconvenience because he would have to go all the way downstairs to get it. I felt bad, so I went with a bottle of wine that he had at the bar, and I wasn’t that pleased with it. About 2 hours later we return to the room to find that my son’s bed was not made. I call and request again. Another hour passes, and still no one has come with the linens. It is well past my son’s bedtime at this point and I’m quite upset. I have to request a third time. Someone finally shows up with Iinens, but they don’t bring pillows or a blanket. After 3.5 hours from my initial request, I finally received all the items to make his bed, and the housekeeper did not even offer to help make the bed. To top it off, we brought prescription drugs that needed to be chilled, come to find the next morning that the refrigerator in our room wasn’t working. I was excited to visit this hotel, being the old Ritz Carlton, but it was an a huge disappointment and a frustrating experience.

Nelson, a server in the bar area, is amazing. So friendly and attentive. There definitely needs to be more servers for the amount of customers I've seen in the bar area over the last 2 days. The staff at this hotel do their jobs well! The rooms are not very luxurious and the bathroom is small. The walls are thin and there's a lot of traffic noise. I'm not impressed with this hotel