TTR Moonstone Apart Hotel

Stayed here from Thursday night - Monday early Dec 2023, over the weekend in a junior suite for 4 ppl. TLDR: clean rooms and friendly staff. Didnt try their breakfast as there were other options outside to try. Thin walls, noisy neighbours and construction at 7am beside the hotel which disrupted sleep. Would not recommend for families with kids or light sleepers. Friends or couples would still be suitable for this hotel. Pros: 1. Hotel is located along a small road off the main busy road which is great as it is quieter. At night, the road is quiet with an occasional motorbike. 2. Immediately outside the area along the road there are other hotels and small restaurants. Particularly NOW restaurant and home stay the owner is a really nice Uncle with delicious food! 3. Within walking distance from a Win Mart, an ice cream shop cafe at the intersection, and other eateries. We even walked from the night market which was ok with the cool weather! 4. Staff are courteous and helpful! They lent us a charger since we forgot our charging adapter. 5. Clean rooms! And housekeeping cleaned our rooms even when we put do not clean sign or no sign at all. Just remember to lock your luggages before leaving for the day. 6. Very spacious room! Comes with slippers and sufficient charging point beside our 3 beds. Cons: 1. It's located on top of a small hill, if u intend to walk, it can get tiring for those who are less physically inclined but it's not steep. 2. Right beside (literally from our balcony we can touch the other building) is a construction site of another building. The issue comes when they start construction at 7am! We were tired from our flight and activities and wanted to sleep till 9am but 7am drilling and knocking starts. 3. Hotel has no security. Front desk one time asked for feedback on our room but said our room number super loudly when there were others at the lobby. 4. Walls are THIN! We can hear people talking in the hallway and mysic from their rooms. We had neighbours who smoked in the hallway and chatted with his companion, who was in the room at 10-11pm, and when we reported to the reception, nothing much was done. Their cigarette smell also seeped into our room. 5. Rooms can get quite hot. Due to security reasons, we did not open the balcony door or windows. No air-con as Dalat is already cool. The coolest part of the room is nearer to the door. 6. Front desk took photos of our passport details as registration?? Not sure if it is a privacy concern.

Booked 2 rooms . Was given an “upgrade” to rooms in basement 2 (B2) next to where the washing of all linen was done. Both rooms were filled with a mix of musky smell and strong laundry powder which affected one of our members who was asthmatic . In one room, there was literally no window. The ventilation was very poor. In addition, a spoon was found with mould in one of the rooms and the side table next to the bed which housed the hotel’s slippers reeked of feet odour. After requesting change of rooms to the hotel , the management declined to move us to other rooms saying the hotel was fully booked despite the sign on the main entrance which states that rooms were available. Hotel’s management insisted that both rooms were also non refundable. Staff at the counter tried his best to help- provided a fan in each room for better ventilation but this did not help much. Breakfast included can sardines, a slice of cold bread , butter and eggs. Due to the poor condition of the rooms affecting our stay, we had no choice but to forfeit our rooms on the second and third night to move to another accommodation.