Urben Guesthouse

This "hotel" (I use that term loosely) ruined our stay in Rome for one main reason - the lack of air conditioning. The room was unbearably hot (sweltering) at all times, and when we complained about this to the manager they moved us to another room with equally terrible AC. The AC vents just blew warm air no matter what we tried. The bathroom also had black mold all over the ceiling. They should not advertise themselves as having air conditioning. I will try to get a refund from Expedia! Do not stay here in the summer under any circumstances until these issues are fixed.

What a shame. Looks like this place used to be a great place to stay. We arrived at 2:00pm (check in time), however we waited 20 minutes ringing a door bell, knocking on reception & calling the number provided on reception door with no response. At 2:20pm a cleaner showed ip & asked is if we were staying to which i replied yes & was given entry into a room, 10 minutes later the ‘receptionist’ showed up, alerted us that the air con is broke and we can either stay with 20% discount or leave. We could not leave as we had to be at the colosseum for 3:30pm for a reservation which we would not make if we needed to find a new hotel etc. We agreed to stay for the night (our worst decision this holiday) and would leave in the morning to find a new hotel. Come 3AM myself & my partner have had no rest, it is cool outside but the room is built like an oven. We decide to book another hotel & will check out at 10:00am. We leave at 10:00am and message a provided whatsapp number to which the person on the other end is extremely rude & denies that they will give us a refund for the remaining nights of our stay, constantly ignoring messages until prompted for replies. They will attempt to reply to this review and claim ‘we tried to contact you before arrival’ etc. It is all lies trying to protect a reputation which it seems like they used to have. I urge you not to stay here, it ruined our holiday.