Villa Malo More

Definitely not a 5 star, maybe a 3.5 star. Our biggest issue was inconsistent service. The service is a hit or miss depending on the person you are talking to. Sometimes you would get a friendly person but most of the staff wasn't very helpful. We had different expectations from a 5 star and the price tag. We cut short our stay because of this and no one cared to ask what are the issues we are facing. We stayed in a 4 star hotel later and the service was much better and people were more friendly. An example: - Before arriving, I asked them if they have room service and they confirmed with yes in an email. After a very long journey when we checked in, I called for room service and they refused that Villa rooms aren't served by the restaurants and they don't have any way to pack the food for take away. After few requests, they said they will prepare the food and I can myself carry the plates to the room if I wish so. As there aren't many vegetarian options nearby we agreed to that. After arriving at the room, I realised the prepared dish was not what I ordered. And the restaurant wasn't willing to help. - Two days later, we call the restaurant again to do the same drill that they prepare food and we pick it up. But now they refuse to that as well. So no room service, no take away boxes and also now you can't pick up food in their plates. It was a bit frustrating how the policies kept on changing depending on the mood of the person you are talking to. Pros: - The one bed apartment was really spacious - The view from the balcony is amazing - Great view from the breakfast restaurant - The cave bar is pretty cool Other Cons: - Pools are not temperature controlled - Kitchen is bare bones: no microwave, no bread toaster etc. - Cleaning wasn't up to the mark. Our toddler kept on finding rusted nails, half eaten gummy bears all over the apartment. - The beach at the hotel isn't a typical beach - The breakfast is exact same everyday with no changes with minimal vegetarian options. Also the staff wasn't willing to customise some vegetarian options which was also promised to us over email.