Washington Mayfair Hotel

Beautiful hotel. In a fab location. Beds were insanely comfy, the let down for a woman on a 5* red carpet night out was the lack of full length mirror in the room. Very odd. Taking £50 off my card at check in just in case was a tad off as well. Yes take details but to actually take monies for nothing didn't sit well with me. Reception Staff pleasant. Definitely did not go out of their way to welcome us. The best staff member was the gentleman in reception overnight. Friendly and polite. You need more of him.

I would need an unlimited space to express my depression and unsatisfactory l have been through my whole stying in that hotel, Before that let me tell you that I have visited the hotel myself few months back to see if they have refurbished their rooms as I used to be a regular customer before 2019. I found out that they have refurbished some floors. And I visited those rooms to ensure thy are meeting my expectations as a customer. We made the reservation through a phone call to ensure being assigned to the new rooms during our visit in January and the reservation was made based on three conditions 1 new furnitured roomed 2 New furnitureed floors 3Two Connected rooms for my self and my friend. Let’s start at the arrival day we explained everything to the receptionist and all were cleared. Then I was shoked that we were in a very old room! I took it easy as we have just arrived and needed to rest. In the afternoon I went to the receptionist to see why we are not getting what we have requested for? And they said we will move you but we cant afford to get you a connected rooms not even in the same floor!!!Although this was not the deal.!!! We said that we will be glad to move somewhere els but they said that the policy is obligating us to cancel three days in advance!!! Guess what? They were able to offer us two rooms in same floor but not connected!! We said fine. Just to fix the issue and not to waist more tome or to lose our deposit We went to our rooms., unpacked our stuff then my friend noticed that the phone extension in her room was not working. We went to the reception and they simply said there is an electricity issue and if she wishes they can transfer her to another room. With no other possible solution to fix the current issue. In conclusion Staff were uncooperative Rooms not up to the standards Cleaning was not up to the standard At the last day when we were checking out. We complained and the manager that we didn’t see through out our stay came an apologize saying the ones we dealed with are not permanent staff! Whose fault is that? Conclusion, they are not recommended to spend even one night there and don’t deserve even a half of a star👎🏼.