Wingate by Wyndham Atlanta Galleria/Ballpark

On Friday, 12/29/2023 at 5:45pm, myself nor my daughter were greeted upon entering the building. When I left no one said a thing not even the worker sitting at a dining table across from the front desk. There were TWO employees at the desk staring at their computer screens or cell phones as though they couldn’t be bothered to acknowledge our presence. In the hospitality industry, that is utterly unacceptable! There’s a reason this hotel has a 3 star Google rating & I’m sure my brief experience was just the surface of their issues & bad impressions!

Honestly, our experience was solidly "OK." There were positives and negatives. First, on the positive side, the location was good for us. It seemed to be a relatively safe area with decent access to various parts of the Atlanta Metro. It allowed access to a lot of the attractions without spending hours in the car, while still being affordable and not having to pay for overnight parking. Additionally the breakfast was quite good for this class of hotel, with the options rotating a bit. It's not fine-dining, but if you can't find something you would would satisfy you, then you're probably being a bit picky and have trouble at a lot of hotels. Also, our room (which admittedly was on the top floor and away from the elevator) was pretty quiet as it relates to noise from the hallway or neighboring rooms. In general, the room seemed for the most part clean. On the negative side, the thermostat didn't seem to actually control the A/C unit in our room. It was constantly running even when turned to the "off" position. This didn't seem to cause too much issue for the first couple days (as the temperature was relatively close to what we set, and we assumed it just wasn't quite keeping up). On the last night, though it got quite cold in the room. We tried changing several things to no avail. Fortunately we like it a bit on the cold side to sleep anyway. The unit was also quite loud. Hopefully the thermostat control will be fixed for the next guests of the room. Another issue was that there was a street light not far from our window that the blackout shade still let in from the sides. Relatedly, all of the pillows were too thick for our family's liking, and the beds were OK but not great. Additionally, the indoor pool was super cold. So cold that my kids didn't stay in long (my wife and I decided to not get in at all), and they didn't want to go back after the first try, which is saying a lot. It seemed as if the heat pump was not working at all. All-in-all, it was definitely far from the worst hotel we've ever stayed in, but it also had decent room for improvement.