Wise Owl Hostels Shibuya

Stayed more than 2 weeks in this place. The staffs were very nice and I enjoyed my stay. The first floor is also a restaurant that is open during the day. Location wise is 16 mins walk to shibuya station. I stayed in the mix dormitory and it is a hit and miss since you don't know who will be mindful of other people or not. Overall, it was a great.

Ridiculous. We chose this hostel as it was a good price for Tokyo and theres a 11pm noise restriction. Unfortunately this rule is not followed and enforced by staff let alone the other customers. Music blared until 2am, to which myself and my partner went down to complain about this as we valued a good nights sleep, as our next few days were going to be busy and we did not want to be exhausted exploring Tokyo. The staff at first laughed it off, then when he seen we were serious he turned the music down a bit. We asked if we could change rooms to get away from some of the noise, they were reluctant at first and then decided to let us stay a floor up, which didn't make much of a difference. The noise still persisted all night and into the morning, now mainly from inconsiderate drunk guests. In our original shared dorm room we also had a lady (she was either on drugs or very mentally unwell) whom say brushing her teeth with an electric toothbrush for 1 hour straight in the middle of the room clearly not very mentally stable, she was also very invasive and made me and my partner feel unsafe and worried about our belongings. I understand this isn't the hostels fault but maybe they should consider who they place into the rooms with other people. After all of this chaos in one night, we had informed the hostel staff that we cannot stay here and will be booking another hotel. We had to ask for a refund, to which they said the manager would get back to me about. This then took a very long time and I had to keep contacting the hostel for a response on whether I would receive the refund. We then had it confirmed we would get a refund, this then took weeks and weeks to receive. Again I had to chase it up, and staff lied saying my refund had been processed for me to find out weeks later it had Infact not because the manager had the emailed myself to confirm my card details and that he was now processing it. So lying staff, loud inconsiderate guests, loud inconsiderate staff that break their own rules, a chase for a well reasoned refund that they were very reluctant to give, not a minutes night sleep, and just a total chaotic interaction from start to finish with this place I would recommend looking into other accommodation and considering spending a little bit more for a better stay somewhere else.