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Airport Guide
Airport Guide

Passenger Departure Guide

For a convenient journey to your boarding gate, follow these pre-emptive steps as you prepare to depart from the Lucknow Airport:

  • Web check-in before you reach the airport for departure
  • Generate a baggage tag or paste the PNR and sector details on the luggage
  • Limit the luggage to one check-in and one cabin baggage
  • Reach the airport two hours before departure
  • Wear a face mask and maintain social distancing throughout
  • Please cooperate with the airport staff during thermal screening at the entry gate
  • Be ready with your documents like the boarding pass and ID proof by CISF at the entry gate
  • Display the status of Aarogya Setu App* at the entry gate
  • In the absence of Aarogya Setu App, fill in the self-declaration form at the entry gate
  • Drop the luggage at the self-baggage drop or check-in counters (an electronic receipt is sent to the passenger)
  • There is contactless entry into security through the e-gate
  • Passengers to dispose of all the bio-hazardous materials like used masks, gloves, tissues etc., in the yellow-coloured disposable bins placed at strategic locations
  • Avoid sitting on spots demarcated for social distancing
  • Self-scan the boarding pass at the boarding gate and display your ID card

To ensure the health and safety of all our passengers, here are the steps taken at the Lucknow Airport:

  • All our employees are screened before they start their duties and are trained specifically on the best practices amidst COVID-19
  • We conduct regular sanitisation and fumigation of all areas and surfaces, with emphasis on frequently used touch points
  • Mats and carpets are soaked with bleach at the entry gates for disinfecting footwear
  • Sanitisers are placed throughout the airport from the entry gate to the boarding gate
  • Floor markers to remind you to maintain social distancing
  • Food & Beverages counters are audited daily to ensure food safety, hygiene, and contactless interaction

Check-in Process

At Lucknow Airport, we work towards making your airline check-in process a seamless and pleasant experience. The check-in counters are located at the departure area – level 4. Passengers can find their respective airline's counter by referring to the information screens on level 4, located near the terminal entry gates.

The check-in commencement time is usually four hours prior to departure and counters close at least one hour prior to the departure. However, the check-in counter allocation is a dynamic process; we recommend that you check the allocation of your respective airline at departure kerbside signage.

Here are the step-by-step instructions that you can follow:

  • Check-in

There is a range of check-in options for our passengers, from online to self-check-in kiosks to counters. Please arrive on time to allow sufficient time for all the processes.

  • Baggage

All airlines have security guidelines specifically for your baggage. These include what to pack, how to pack and more information. Please do follow these guidelines while packing to avoid any delays. You can drop off your check-in baggage at the airline counters.

  • Security

Proceed to security check next, where your hand baggage is inspected along with a thorough body scan. Keep your travel documents like the boarding pass, passport, visa ready for inspection.

  • At the Airport

You can spend time exploring various restaurants and shops at the airport. Grab a bite, pick a souvenir or simply relax at one of the lounges. Let us help you choose:

  • Food Court Area
  • Retail
  • Duty-free
  • Lounges
  • Spas

Explore our 'Services' section for information on prayer rooms, baby care rooms, smoking areas and more

  • Immigration

Be ready with your travel documents as you arrive at the Immigration desk. A valid passport, departure card, and boarding pass will be required at this step.

  • Boarding

You are advised to arrive at your respective boarding gates 30-45 minutes before your flight departure. Boarding gates for your flights are displayed at different points throughout the airport.

Check-in Options

There are more ways than one to check-in for your flights. At the airport, you will find a range of time-saving alternatives as listed below:

  • Online check-in – Most airlines offer the facility to check in online up to 48 hours before the flight. Make use of that and save some time
  • FAST check-in – Fast and Seamless Travel (FAST) lets you enjoy shorter queues and flexibility with check-in kiosks and bag drops
  • Early check-in – Although check-in counters open 2 hours before departure, some airlines allow early check-in. Check with your airline and make use of this facility
  • Group check-in – If you are travelling in a group of 10 or more, many airlines might accommodate a special check-in counter. This helps save time

Baggage Rules

There are specific rules and guidelines on items that can be brought into the aircraft. Carry-on and check-in baggage are subject to being hand-searched by the security personnel, especially when the X-ray cannot determine its contents.

All passengers are requested to cooperate with the security agencies.

Electronic items such as laptops, cellphones, tablets, etc., may be subject to additional screening. Place all electronic and metallic objects in a separate tray.

  • Hand Baggage
  • Hand baggage allowance may vary from airline to airline. Please check with your respective airline for more details on the weight, size and number of bags allowed. Please note that power banks are allowed only in hand baggage.

  • Check-in Baggage
  • The check-in baggage allowance may vary from airline to airline. Please check with your respective airline for more details on the weight, size and number of bags allowed.

  • Guidelines for Liquids/Aerosols/Gels (LAGs)
  • To protect you from any potential security threats, there are rules for taking liquids, aerosols, and gels on flights.

    • LAGs and items of similar consistency should not exceed 100 ml quantity per container
    • LAGs in containers larger than 100 ml are not permitted
    • At the time of security check-in, remove any LAGs from your bag(s) and place them separately in a tray
    • LAGs must be carried in a clear, transparent, reusable plastic bag


After clearing the security check, passengers are requested to move towards immigration.

We conduct security checks for all passengers, Indian or foreign, both at the time of arrival and departure. Passports are duly stamped both during arrival and departure. Passengers should make sure that their passports are stamped before leaving the immigration counter.

Passengers are required to present valid travel documents, like passport and visa (if applicable), before proceeding for immigration clearance.

Inadvertently, if any passenger's immigration stamp is not affixed by the counter officer at the immigration check post, please contact the concerned AFFRO/FRO/SSP and get the same affixed to avoid any inconvenience in the future.

For further information on immigration rules and regulations, please visit


Once you have collected your bags, proceed towards Customs for goods clearance. Across major international airports in India, there are two channels for baggage clearance:

After immigration, passengers go through the Customs Declaration Counter as the final step before moving towards their boarding gates. Customs usually do no stamping or baggage check; however, in case of suspicion or as part of a random routine check, sometimes your baggage may be examined by customs.

Important points to consider on departure from India:

If you are exporting any high valued items such as jewellery that you would import back into India, consider getting the export certificate from the customs authority, so you are not charged customs duty on these items later when you return.

For export certificates, physical verification of the goods is mandatory.

Indian residents can take Indian currency notes not exceeding the value of INR 25,000 with them.

Carrying currency notes of the following denominations is prohibited in Nepal and Bhutan - INR 500 and INR 2,000. Only INR 100 or smaller denominations are allowed.

Indian residents going abroad can carry foreign exchange, including foreign currency, without limits so long as RBI/authorised foreign exchange dealer has issued the same. Foreign currency notes exceeding USD 5,000 or equivalent, and foreign exchange, including currency exceeding USD 10,000 or equivalent, needs to be declared at Customs Counter.

Tourists/NRIs, while leaving India, are allowed to take with them foreign currency not exceeding an amount brought in by them.

For further information, passengers are advised to download Indian Customs Traveller Guide from the play store on your device. This application by the Central Board of Excise & Customs can be downloaded for all information related to Customs procedures and protocols.


Frequently Asked Questions

Ideally, you should arrive 2 hours prior for domestic departures and 4 hours prior for international departures.

Lucknow Airport has a public Wi-Fi network, giving you access to 60 minutes of free Wi-Fi. You require a valid Indian mobile number to access it. You can also buy a high-speed Wi-Fi network at a minimal cost once the free access time limit is over.

An Unaccompanied Minor Passenger is a child between the ages of 5 and 12 travelling without a parent or legal guardian. The term is used in immigration law and airline policies. A Young Passenger is a child between the age of 12 and 17.
Yes, Lucknow Airport offers barrier-free access for passengers with special needs. Also, there are reserved parking slots, ramps and special restrooms. In addition, wheelchairs are available at the departure ramp of the airport. Customer Service Executives at the airport assist and guide you throughout the journey. You are requested to contact your respective airline or the Airport Terminal Managers for further assistance.

As of now, there are no waiting room facilities available at the Lucknow Airport. Passengers are advised to wait at nearby hotels if their flight is scheduled after 3 hours or more.

You can take up to 15 kg of check-in baggage without extra charge. Each airline has defined guidelines regarding luggage – both check-in and carry-on.
Most airlines allow passengers with special needs to take their wheelchair with them. However, you should inform the airline beforehand.
Lucknow Airport is well-connected with Lucknow Metro from the city. Private services like pre-paid taxis, app-based cabs and autos are also readily available.

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