AP Premier Batam

This is my honest review: The service by the staff was excellent, including the trainee SMK students. The breakfast was good but menu was repeated. I am disappointed with one hotel staff though; Ade Irwanto Kartawigena, Reservation Manager. Very rigid and totally inflexible. The attitude shown will only make the hotel lose customers. The Premier rooms I booked are facing the road and my family and I found it difficult to sleep at night due to the road noise. The window/glass panels facing the road are not sound-proofed. The pillows are also not comfortable, I was tossing and turning to get a decent position. The curtains are not well maintained; there are some tear and dirty markings. The TV screen is small with boring channels. Should have Netflix. The pool was closed throughout our stay and this was only mentioned during check-in. It was not mentioned anywhere on their website. If I had known about this, I would definitely would not have booked this hotel. Overall, the hotel looks dated and has seen better days. The hotel surroundings are not good with lousy views all around. I will definitely not recommend this hotel to anyone. It was a mistake to book this hotel. Really not worth it. So that you don't regret, avoid this hotel. I don't understand why many rated this hotel highly.

Stayed here for a night for a last minute work extension stay. We came early but the hotel is strict with the check in, so we went somewhere else to pass the time. Check in time is from 2PM onwards. There is a concierge where you can put away your baggage if you come early. They will pass you a ticket stub, so dont lose it!. Check in was a breeze, front desk ladies were one of the most pleasant people i have ever met. They were polite and patient. Note that there is a 500K rupiah or SGD $50 room deposit which will be returned to you after your stay. I would recommend cash payment for your deposit. IF you are using credit card ( NOTED THAT THEIR MACHINE DOESNT ACCEPT DEBIT CARDS), it will take about a few weeks to be returned. There is no ATM within the hotel so you gotta go to the mall. Location wise, its well within a good radius to major malls,. although it is not within walking radius. Nearest is Nagoya Hill. Need to take transport. If you are not fussy, there are street hawkers at night to get something to eat. Rooms were very clean, and it seems that all rooms come with a bathtub. The bathroom might look dated but it is decent. The shower head is not detachable. Aircon was very strong, which i really liked!. They have an in room menu, which is super convenient as most of the hotels i stayed in either had their in room menu on their slide show on the TV or they didnt have any at all, so that was a big plus and convenient for me. The room comes with the full set of toiletries. The mini fridge is also very very cold, which again, i liked. The room is also of decent size to move around for a big person like me. Buffet breakfast in my opinion was the best that i have ever had in Batam. There was a wide selection to choose from. And there are 3 live stations where you can get fried rice, fried noodles, eggs, waffles and pancakes all done ala minute so you get it piping hot and fresh. The juice they offered is guaranteed fresh juice from the fruit. Their pastries were also delicious. I liked their mini mixed fruit tart. The mains were great too!. needless to say the buffet spread exceeded my expectations. Staffs are also very friendly and helpful and would ask if you'd like something that they can get for you if it not too busy. Ambience of the dining hall/restaurant was lovely and relaxing. We didnt really get to utilise the facilities fully. If you plan on using the swimming pool, do not that that is a pathway within the restaurant to get to the swimming pool. Its depth is at 1.75M. So those who are not good at swimming please be aware. Overall great stay, and i would definitely come back here for my business trip or leisure trip the next time!.