Best Western Izmir Hotel

The hotel is clean, although the hotel is renovated, the elevator is very slow, the bathroom and toilet are very small. The rooms are also very small. We had booked a smoking room, but our room only had one window facing the wall, there was no ashtray in the room. The bigger problem was the air conditioning. It just blows straight. The screen just turned on and off and we could not control the air conditioning level from inside the room. The refrigerator did not cool at all. We bought yogurt and it got spoiled in the fridge. Well, I didn't sleep the first night. I called reservations several times and they couldn't solve my problem. The next morning, I got a blanket from the staff. In the morning, I called the reservation and told the problems again. He did not cooperate. The hotel breakfast was awful, literally awful. Even in a 2-star hotel, such a breakfast is not found. Breakfast time was from 8 to 10. We went there at 8:30. Small and dimly lit restaurant!! Almost everything was used up and it was not charging. The manager was there and didn't care. The next days, we went to a cafe outside the hotel for breakfast. Well, let me tell you about the parking lot. They claim in booking that they have parking, but it is not, there is a small space in front of the hotel. You have to leave the car there, if you're lucky. There was no room for our car for 2 nights. The hotel employee took the car to the back street of the hotel. When he brought the car in the morning, the radiator door was open and it was on the hood 😐 this is horrible. On the third night, there was a parking space in front of the hotel and we parked there. We had to check out today. We collected our things and came to the lobby. We wanted to put the luggage in the car. But it was not a car!!!! 🤯🤯🤯 You got it right, the car was taken by the police, I realized that the reservation is stressful. Where is the car? He said in the police parking lot!!! I had to go to the airport, what should I do??? Should I argue with the reservation??? He is just an staff. The hotel manager is incompetent and irresponsible. The hotel manager is to blame. Reservation cooperated. He took a taxi and we went to the police parking lot, The taxi dropped us off in the middle of the boulevard , I said you should take us to the parking lot, he pointed to the other side of the street and said go there yourself , I said how? From the middle of the freeway??? He said that it is not my concern, the hotel only paid me 100 liras. He said a bad word and left. We were really shocked. We went to the police parking lot. None of them understood English. I called the hotel, asked reservations to talk to them. I received the car after 20 minutes. 🤕🤕🤕 We got a headache. Wow, it was a strange hotel! I am grateful to the staff, they helped me. But the hotel manager is really irresponsible and stupid. How do they take passenger cars??? How does he claim that the hotel is 4 stars??? I do not recommend the hotel in any way. Their score is one. That one is also for staff.

Good rooms with modern facilities. However, the hotel is located in an unsafe neighborhood where you shouldn't venture out at night. Staff were not as friendly.