BYPILLOW House

Bad staff relationship with the needs of the costumers , awful problem solving skills ,overpriced , the place is unhygenic and filthy, restaurants a shame and service appalling. The place was so bad that the park benches would have been a better option. not the best place for the price they offered ! if you want to have a better experience ! look for something better with better prices and with better reviews!

First of all, the staffs are helpful and willing to solve the problems quickly. However, there were two things happened while I stayed there, which never happened to me in the past, especially I’ve been traveling almost three months and stayed lots of hotels by far. On the first night, I found out there was few visible dried out BLOOD STAINS on the bedquilt but the quilt cover was clean. The reason I found it, it’s because after I turned off the light and lain on the bed, after a while I used my iPhone flashlight to look for something under the bedquilt, the blood stain just showed up with absolutely out of expectation. I took a video and informed the receipt ion immediately. Due to reception only open from 2 to 10 PM, so they WhatsApp me and asked me to move to another room but that room clearly has guests in there, so the staff said he will come over to replace my bedquilt. After an hour around almost midnight, everything settled down so I can finally get back to sleep. Unfortunately on the very next morning around 11 AM, the clean lady opened my door without knocking first, so I jumped out of the bed and tried to close the door, that was the moment she realized someone in the room…… After all these dramas, they offered me an upgrade for the rest of 4 nights stay, but I don’t see the point so they offered that I could come to their 3 stars hotel which is in the city center for breakfast. I know it’s not easy to run a business, but they should be extra careful in the future.