Ca' Morosini

Warning, Stay away! Stained bedding, Black Mold in bathroom, horrible customer service, and more. Nobody at the property, and they do not pick up the phone or call back The Bed: The first thing we noticed when arriving was the blanket on the bed was covered in various stains (see photos). The bed was also very uncomfortable and small. If you are tall like I am (6ft) your feet will hang over the edge of the bed Bathroom: The bathroom has a lot of black mold (see pictures) and doesn't seem like it gets cleaned thoroughly or regularly. The bathroom exhaust fan doesn't work, seemingly for some time now as it smelt musty. The shower head had a broken gasket and leaked at the hose, meaning poor pressure from the shower head. The shower head does not fit into the holder meaning you cannot position it very well. Service: There was no breakfast service provided even though it was advertised. In fact the first two mornings we were there we were unable to locate the staff. Our room was not cleaned regularly. Following hotel policy after 2 days we left our towels on the floor to signal they were to be changed. We came back to our room to find them still wet in a pile on the floor. We also ran out of toilet paper, not convenient. I tried calling the hotel over 5x throughout the day as we could not locate any staff on site during the posted hours. On our final day when we left our room to head out, the owner was there asking for our passports. I mentioned that we had tickets to be somewhere at a certain time and it was not a good time. She then immediately threatened to call the police saying it was the law to show the passports at her request and convenience. We lamented and while my wife was getting the passports I asked why she was not on site previous mornings to do that then and provide breakfast service. She lied and said she was. When I asked why I could not get though after calling 5+ times throughout the day the response I got was not even an apology. She said I get 50 calls a day from all over the world, as if that is an excuse to not do her job. I asked why our room had not been cleaned, and she called us liars saying it had been. When I showed her the 2 pizza boxes from the 2 previous nights as proof it had not been cleaned, she suggested I take my own trash out to the city garbage bins. I asked about the bathroom fan not working, her response was we already know, it is to be changed out today (spoiler it wasn't) She then said your the ones with the problems and kept saying caio caio bye bye and waving her hand in the air not allowing us to speak. This was the worst service I have received at an accommodation. See other similar reviews and take them as a warning