Capitol

Hello everyone, I would like to share my experience at this hotel where I stayed for 5 nights. Overall, it was a negative experience for me due to several inconveniences I encountered: - Room cleanliness: The room was in good condition when I checked in. However, the cleanliness of the rooms is really poor. The bed was daily made, but the floor was not cleaned. In fact, the little dirt that was there remained until the last day. Additionally, the walls are very thin, making it easy to be woken up by nighttime noises. Furthermore, the blinds in my room didn't work due to a defect in the mosquito net, so I would wake up at sunrise. - Absence of staff at the reception: To access the hotel, I had to call the manager and get an access code to enter the building. Once inside, all the room access cards were on the table with all the guests' last names, without any control or personnel present! - Minimal breakfast: Breakfast is served in a small room on the ground floor as a buffet, where you can only serve yourself pre-packaged products. However, I appreciated the coffee machine and toaster. Another problem was that breakfast was served from 8:00 am (!!!), which made it difficult for me to manage my schedule since I was in Pisa for work/academic (university) reasons, and classes started at 8:30 am! Furthermore, I had major issues with the air conditioning as the duct was infested with hornets that came out of the ventilation duct after a few days. I promptly reported the problem to the manager, who simply told me that if I didn't feel safe, I could sleep in the reception area. To convince him of the problem, I had to send him videos of the hornets outside and inside the room (dead ones), and only then did he arrange an alternative for me in another hotel since his was fully booked. The next day, they inspected the air conditioning and found a hornet nest in the wall cavity, which they resolved. Thank you for that. Another problem arose with breakfast, as I have a gluten intolerance. I informed the manager, who was quite rude, telling me that they were not equipped to handle such a situation. However, as I pointed out, they could have easily provided me with rice or corn cakes... In the end, they gave me something. Overall, I will not return to this hotel. From my perspective, I can overlook the room cleanliness, noise from other guests, and air conditioning issues (which can happen to anyone), but I cannot tolerate or justify the "hostile" behavior of the hotelier, who needs to be constantly reminded to care for their guests (i.e., gluten intolerance and not believing in the hornet problem). Note: A small suggestion: It would be optimal to improve the hotel's security system since accessing it requires entering codes. However, there are no surveillance cameras, making it quite easy to discover the access code by simply observing someone entering! Thank you all