Comfort Inn Tokyo Roppongi

To start off positive: the location is great. The metro station and a Family Mart are less than 50 metres away, a 7/11 is very nearby as well and the metro lines will get you basically anywhere. The room was clean and kept clean well, it had some mold on the window sill, but that happens in humid environments, I suppose. New towels and toothbrushes (including toothpaste) were re-filled each morning and the garbage was taken out. Even though we did not need new toothbrushes and toothpaste everyday (we had our own, so we thought it was a bit wasteful), it does provide good service for lightly packed travellers. Then, to continue to the less positive parts: the room was really, really small. We knew it would not be big, we didn't expect that and didn't need a big room, but it is much smaller than the pictures and description suggest. The bathroom is half of the room, taking up more space than needed; the floor plan is super inefficient. Because of this, the room feels quite claustrophobic: we bumped our elbows and knees occasionally and did not even have enough room to put our suitcases in (which were a bit under 150 cm in total each; so not that big for people who are travelling for a longer period of time). We also were annoyed by the 'laundry room'. As mentioned in other reviews, the dryer basically did not dry and there was only one dryer and laundromat for the entire hotel. The instructions on the laundromat were also unclear to people who have not used that specific kind of laundromat before, which led to us basically wasting our money on it. When asking the staff what to do, they were not super helpful: they came along to the room with us, stood there for some time, went to catch someone else, who then told us that we should just wait 30 minutes until the washer was done and try again. So we waited 10 minutes without really any more info or help than what we figured out ourselves. The service was thus not very great, it was not bad either, but we were not very enthusiastic about it. Lastly, small but annoying: we could not open the window and the room was really humid and stale because of this. The room also smelled a bit weird. So, all in all: a great hotel for the location and if you spend not that much time in the room, but it does have quite some flaws.

While being the most expensive hotel on our 3 week trip (we stayed in 6), it is an expensive neighborhood. The hotel is an old building that's been given a facelift, and is now very nice but a bit dated. Our room was large by comparison and well appointed. Only one washer-dryer, for which we ended up queing. A real bonus is that there is a very nice supermarket around the corner and many restaurants, including the Thai restaurant that's part of the hotel. It's also close to the subway.