Concept Terrace Hotel

DO NOT STAY AT THIS PLACE. IT IS NOT A HOTEL.  My wife and I stayed at the Concept Terrace Hotel for one night on September 27,2023. We travel frequently and stay at 4 and 5 star accommodations only. I am extremely disappointed with this place, which should not be considered a hotel. I felt like I was ripped off with the misleading advertisement that it is a 4 star hotel. I paid 444 euros for one night in Summer time. We arrived to this place around 9pm, and there were no staff members in the building. Lorenzo, who is the front desk clerk, was very nice via WhatsApp and sent me a message with instructions on how to enter the building with a code dialed on a keypad. You immediately encounter an old small front desk and on the back wall you will see the signs of the different companies that have offices in this building (Pictures enclosed). Don't expect security, because the front desk clerk leaves around 7pm. Then, I picked up my room key, left on top of the front desk on the fifth floor, where the rooms are located at. The A/C  and the room were very noisy. My wife and I were able to hear the noisy street. On top of this, our room was situated right next to their small kitchen and hallway to the breakfast buffet. Breakfast starts at 7am, and right then you will listen the noises of people coming in for breakfast and the staff getting the breakfast ready. There is no lunch or dinner served at this facility. Needless to say, we did not rest well at all. This facility is composed of 9 rooms located on the fifth floor of a building where there are offices of other companies. As you get off the elevator on the fifth floor, there is even a law firm office across the entrance of this facility.  This is not a hotel in any way, shape or form. There is no lobby, pool or gym in this facility.  I would like someone to explain why is this accommodation considered a four star hotel, if it consists of only 9 rooms on the fifth floor of a building with offices from other companies, including on the same floor of this facility. Hotels usually have a sign at their entrance showing how many stars have been awarded. This facility's sign shows three stars in a row and a smaller star on top of the central one (Picture enclosed). What does this mean? They must be paying a company to get fake good reviews. If you search for their reviews on Priceline and filter them to read their one star reviews, you will soon realize that what I'm saying is true. I have enclosed a picture of a couple of these reviews. The room was clean and the staff was very nice, but this has nothing to do with the incredibly misleading advertisement as a hotel and as a 4 star facility. I would categorize it as a guest house, and a 3 star facility (not a hotel). I would be surprised if they have been evaluated by a bonafide credentialing entity or not.

BEWARE of booking at the Concept Hotel Rome - you may get canceled on at the last minute! I booked directly on the Concept Terrace Hotel website on April 5th 2023 for a room over the very busy July 8th weekend - it looked like a nice hotel in a great location. I'm on a cruise ship now and heading to Rome. Yesterday (July 3rd) the hotel emails me there was a "system glitch" and that I need to "cancel" my room. (See my attached photo) On a port day I called the hotel and they confirmed that they indeed have no accommodation for us. Most comparable hotels are now over $1000/night now. This may be a "nice" hotel and it appears to be in a great location, but I would caution anyone on booking this hotel as you may get stranded like we did.