Extended Stay America Suites Philadelphia King of Prussia

This was a very unpleasant stay considering the area this hotel is located in. First, the up keep and cleanliness of the establishment is disappointing. The smell of the place is unsettling. The rugs look to need a deep cleaning which probably contributes to the smell. But the obvious areas like windows, walls and other furniture items appear to have not been cleaned in some time. That’s just from coming into the building. My room was also the same way. The rugs were horrible, the TV was small, the fridge and other items in the room could have used a wipe down with bleach and ever other cleaning product you could think of. The linen was iffy which should have been my last indicator to leave. However, I had just driven 7 hours and was located fairly close to my friend. Here’s the kicker.. on top of the uncleanliness of the hotel and against my better judgment, I planned to stay another night to spend more time in the state and sight see. I went down to the front desk in the morning to extend my stay. I was met with a very unprofessional “General manager” that was giving me a hard time due to what she felt was her employees lack of following procedures at my check in. I had book the one night online and provided an electronic version of payment at that time. She insisted that I must have come in to use a card at the time I checked in to cover incidental s. I explained to her that I did not and wanted to use the same form of payment I reserved with to extend. She was very pushy, unprofessional, and unpleasant to work with. As the customer the issue she may have had with the employee and the process of checking in or lack thereof should be directed to them and not the customer. What happened to the days when “ the customer is always right?” For this being my first night in a new state I was left with a very uneasy first impression. I would never stay here again nor would I recommend this place to anyone.